June 2023 by nigel ward
Never got a text about my order. Staff quite rude abrupt.
March 2023 by David Badger
I went in for a significant order today, had all the product codes ready so joined the queue. Before I?d even had chance to draw breath a very rude man at the counter shouted I have to use the tablet to send the order to the till. ?Can?t do anything without sending the order through on the tablet mate - pen and paper has gone?. I asked if I can do it the old fashioned way (the tablets are slow and useless) with the codes to hand and the reply was ?NO!?.Today, Screwfix have lost a loyal customer of many years due to impersonal service and a rude, lazy, staff member. I know you can just give them your postcode and product codes as I did it 3 days ago with a more polite member of staff. They weren?t even busy today.Go to Toolstation on Rutland Road, you will honestly not believe how pleasant the staff are in total contrast to Screwfix. My new go to place.
February 2023 by Peter Aspinall
Staff very helpful but overall experience leaves much be desired
February 2023 by A&B A&B
Just been in store didn?t really know what I was looking for, a lovely lady Michelle help me so much went really out of her way to help me this was the best experience iv had with screw fix nothing was any trouble Michelle was really polite and in the end she got what I needed. Shops need more Michelle?s thank you so much wish I could leave more then 5 stars you really went above and beyond thank you.
December 2022 by Caz Cutts
Excellent store. Went for work boots and the staff were very helpful. Workboots purchased at a very reasonable price
November 2022 by rolandgeordie
After doing lots of comparing garden shredders on line I decided to buy one from ScrewfixI'm glad I didThe service and banter from the staff was first classWell done Kath and CarlIf I need anything in future I will come straight to Hillsborough to see if they have itThank you
November 2022 by alex milligan
This new check in system is a pain . What's the point of ordering on line and then having to queue to check in then queue to collect . Toolstation here I come
July 2022 by Clinton Pryce
Great place for professionals or DIY amateurs has everything you need. Good customer service polite and helpful..
July 2022 by Stephen Clark
Very efficient staff. Online orders are regularly flagged as available for collection minutes after placing the order. Collection is very straightforward and, while the store can often be busy, the wait time for service has never been prohibitively long. Staff are friendly and help to make the total transaction a pleasant experience.
May 2022 by John David Nunnington
The ' Click and collect' is great. From ordering what I needed online it was less than half an hour before I was back home with goodies in hand. One thing I do find unusual though, is on their websites, where they request you to bring your CC so that they can check your PIN, even though the transaction has already been completed. However no one at the outlet asks anything about your CC or PIN.
May 2022 by Simon Kirkham
Great store , helpful team and quick service
May 2022 by Arca Gindra
So rude customer service from Tracy ...Horrible ... Will never be shopping here again...
April 2022 by John Mahoney
Great friendly staff, willing to help you find an alternative option if what you need is not in stock or a next day order item. Update April 22, still great service and staff!
April 2022 by Simon Gee
Consistently slow and lack of customer focus... Queens Road Screwfix is leagues ahead
March 2022 by Tez TalkMore
Friendly team of staff, very well stocked and always competitively priced. What isn?t to like!?I can?t say I am keen on being kept outside whilst my items are being picked but the store is far too small to hold more than 3 or 4 customers so in this day and age we don?t have a choice.
