January 2024 by s h
Opening hours on website were wrong
July 2023 by Archie L
Not a first time once again. Not knocked on doors, no red card, tracking shows delivered, but proof is no where to even match the location. Absolutely blurry picture of where parcel been left. Last time front curtains were closed, so he said oh I thought you not home. Good deal heard someone at front.... This time not even delivered to right address... Gotta be kidding right? What for are you striking for if you can't do your jobs as is? Impossible to submit complaint on website too...
April 2023 by david morris
Quick and efficient staffVery friendly
February 2023 by Fiona L
Got card through door saying needed to pay extra for parcel. Went to delivery office today, Wednesday, which, according to card should have been open from 07.00-20.00. I arrived at 10.45 and shutters were down. It says on card that opening hours are, 10.00-12.00 all days except Wednesday 07.00-20.00 and Saturday 07.00-14.00. I looked online and it says on there that opening hours are 08.00-10.00 except Saturday when open till 12.00.Which one is correct, I can?t afford the time to keep going and it?s closed !!
October 2022 by Richard Hoyland
Friendly staff and decent parking but need to improve on their opening times. It?s frustrating getting there and realising they?ve shut up early. Spoke to a postman and he said since covid they seem to lock up when they want. This isn?t acceptable - published opening times are there for a reason.
July 2022 by Ronnie Roo
No complaints other than the sorting office opening hours are no longer printed on the red card that's pushed through letter box
March 2022 by Mark Walker
This is more a review for the people leaving reviews. You realise this is for the post office itself and not the Post Office delivery service overall (ParcelForce)? You're all reviewing something that doesn't have anything to do with this actual place. If something has been mis-delivered that's down to Parcel Force and/or Parcel Force delivery staff.
December 2021 by nikk sanderson
E-Mail saying delivery attempted card left........Sat waiting and watching for the delivery (sad i know, But needed car part to get vehicle in for test again) No delivery attempt made and no card left.....No driver or delivery van seen on road for hours prior to recieving email. Now acrued a cost of cancelled Mot and cost of re booking! A total of £90. Never gonna recommend this service to anyone. USELESS!!!!
November 2021 by Maximus SoopaDoopa
Abysmal. What is the point in having a phone number when no-one answers it? Tried many times to call over the last 16 hours when apparently open. Stated originally due for delivery yesterday and updated today to say you attempted to deliver today but no-one's in?? I work from home and NOBODY has been .. no red slip through the door, nothing. Awful.. on a normal day, postie doesn't rock up til after 2pm.. what kind of service is this?
September 2021 by Mmm H
Left a card with no reference number, tried ringing 3=times no one answered even though they were open.Disgraceful.Worst mail office I have ever lived near, never had this problem where I lived before.
September 2021 by Lisa Goodwin
I would just like to say how much Andrea is appreciated on Castle Hill in Eckington, nothing is too much trouble for her, she always has a smile and a hello for everyone. Well done Andrea. ?
August 2021 by Child of God Forever
A package was sent to me from inside England. 2 weeks later, they attempted to deliver it after 9am but I was at work. I arranged a redelivery on the Saturday. I saw a post man about 9:30am the Saturday at the mail box but he did not have the package. He assured me that it will be delivered by another person. At 11am, I called their customer service rep because I did not get my package. They told me that it can be delivered up to 1pm. I continued to wait. I phoned back at 12:50pm because my package had not arrived. The customer service rep now tells me that packages can be delivered up to 4pm. I informed him that that was incorrect as per his colleague earlier. He now decided to check his system for my package. After a few minutes, he returned saying my package was delivered after 9am and it was signed for. I was upset at that point due to the absolute tomfoolery of these people. I had to repeat to this man over and over, that the reason I was phoning is because I never got my package and I have been waiting all day to sign for it. He eventually got it, and said he will send a note to the office letting the postman know that it was delivered to the wrong address and to redeliver it to me today. I waited until 4:30pm but this did not happen. On Monday at 7am, I went to this office. The supervisor proceeded to tell me that the reason was that the address on the package was incorrect. So I asked her how did they deliver it to my apt the first time if that was the case, she said she did not know. There was one instance that I was told that I phoned them to say send it to my nearest post office and that was where it was redelivered, I never made that phone call and had no idea what she was talking about. One of her subordinates said that he told them no, that it was supposed to be redelivered to my apt. Bottom line is, I was about to phone the police because they were just lying about the whole issue. They handed me my package after a while and the label with my name was almost torn off. I had a tracking number for this and had been tracking it everyday. I only saw a change it that status that it was posted from the original location and the day they tried to deliver it. The Sunday after the redelivery fiasco, it updated to say they attempted to redeliver it and I was not at home. There was no card left to support this and it was a blatant lie on their part.
August 2021 by Jane
Brilliant office and pleasant staff. Fast and efficient service. Great to drop off or collect items.
September 2020 by Emma Masterson
sent a parcel, two days later gets delivered back to me because some muppet cant understand the difference between delivery address and senders address. I now am worried I wont receive a refund for my item I was returning as its return within 7 days. Angry is an understatement.
January 2017 by Sam Keyworth
Useless. Allways closed.
