June 2023 by Zoe Olivia Bradley
I?m surprised at the reviews from other people on here. I?ve always had nothing but excellent experiences from this pharmacy. They work under incredible pressure, and have always tried to support me. I have a lot of prescriptions to collect, and am a complex patient but they treat me with patience and respect.
June 2023 by InkzDJ
Staff would rather kick out patients and close up early than stay an extra 2 minutes to serve someone waiting for their prescription. I asked if there was anything they could do for my partner - who was in tears about not being able to get her medication and the response I received was "The pharmacy is closed and we're going home". This was 5 minutes before closing time. Then shooed out of the shop so they could lock up. Now having to call 111 and spent 5 hours in the walk-in centre just because they felt like having an early finish. Absolutely disgusting that they think they can deny patients their PRESCRIBED, LIFE-SAVING medication. And whoever the woman with the short black hair and glasses, words cannot describe how rude and unqualified you are for your job, if that's how you speak to polite customers your employment should be terminated immeadiately. You are a terrible receptionist and an awful person. All this while 2 other members of staff just watched it all unfold. I would give 0 stars if I had the option, not worthy of being a business let alone a national service
May 2023 by Liam Wright
tried getting through on there phone line for 3 hours, eventually went into store.1 member of the public and 3 staff. said too busy to answer the phone and was down right rude.had three different issues with this pharmacy in three weeks and constantly having to chase up and correct there mistakes, never able to contact them and when you do they are very obnoxious and rude. the only helpful one is the lady with shoulder length brown hair.reported to GPC as they have endangered public safety by not delivering critical medicines meaning I have had to again chase up medicines and ensure they are at clients properties.AVOID AVOID AVOID
April 2023 by Never souled out
Several reviewers have mentioned rude staff. I sadly have to agree, though not all are like this. When the main pharmacist is absent, the service is truly awful. I went into the pharmacy feeling ill and fragile. They wouldn?t do my prescription because it meant opening some boxes. I was desperate and phoned 111 and a really lovely doctor sorted it out in an instant?? at another pharmacy. When told they had a duty of care to help me ( 111said this) they said they were not accountable to 111. I have used this pharmacy for years and it saddens me that patient vulnerability is of so little importance to some of the staff.
April 2023 by Even Handed
Pharmacist helpful, but have to agree with other reviewer that staff are rude. Slow service and a culture of negativity - not good dealing with elderly and vulnerable customers. There are better pharmacies in the area.
April 2023 by Smith Helen
Thank you to the lovely, helpful staff at Rowlands yesterday who went out of their way to ensure my elderly father got all his medication as he wasn't able to get out due to the weather
September 2022 by Brenda Thompson
Staff always polite and efficient. Great to have this well stocked pharmacy within walking distance
April 2022 by Gabriella Everitt
Sadly this is not the first time we?ve experienced rudeness from staff at Rowlands Pharmacy on Ecclesall Road South. We are all up for supporting local community based shops and outlets but we will think twice about returning to this pharmacy. Today, on our doctor?s orders and armed with an NHS collection code, I went to the Pharmacy to collect some lateral flow tests, and the lady at the desk almost bit my head off because they are out of stock. I understand that people are under increased pressure nowadays and there?s a general mess around LFTs but a simple ?sorry we are out of stock and we don?t know when we might have more? would have sufficed. Instead, I got a lecture about how in a few days time I will have to pay for the tests, and how she hasn?t got a clue where I should go to get any tests. The only redeeming feature of that pharmacy is the lovely gentleman at the computer who was genuinely concerned to find out if I or my family were in a ?vulnerable group?. Manners don?t cost anything!
March 2022 by Kate Kontou
Fabulous customer service as always. I appreciate your hard work
January 2022 by Jenny Allen
Closes too early on a Saturday
December 2021 by Samuel Rees
Always helpful when it comes to providing prescriptions.
July 2021 by Shamim Rahman
My husband Dr.Z Rahman and I are very grateful to all the members of the Pharmacy. They are very helpful and also delivers medicine for my husband at times.
July 2021 by Kate Martin
Fabulous customer service as always. I appreciate your hard work
July 2021 by Caroline Chappell
Always very helpful and friendly.
July 2021 by Hannibal Swift
Friendly, helpful and efficient service.
