The ladies behind the counter are always polite and kind and yes the queues are often long but the service is quality and the self-serve machines are provided to help lower the que, might help having a member of staff to support people through them but there is not always one available. All good in my eyes.
August 2022
Probably the worse Nat West for service I have ever been in. A 30 minute wait is a joke. Only one on the counter. Would not recommend, absolutely atrocious. I was at the front of the que and walked out. Pathetic service.
July 2022
It's a shame about the opening hours. For example I've just opened an account for my daughter and she had to be with me for ID purposes. So luckily we managed to go on a school training day.Well apart from the opening hours the staff have always been very accommodating and friendly.
