March 2024 by Lyndsey Turner
Some staff are very abrupt not all of them. Very slow in getting prescriptions ready.
January 2024 by Sarah Louise
What a great pharmacy we have in Stannington, Sheffield. They go out their way to help you and always go above and beyond to provide you with your medication even if you have only just ordered it and you have ran out. Thank you Lo's I really do appreciate it. Happy New Year... Sarah
November 2023 by Richardsi West
Really friendly staff and I always get my prescriptions on time
July 2023 by CHRIS NEAL
Excellent service the staff are really helpful and knowledgeable about the product's they sell
December 2022 by Andy
Outrageously ineffective as a chemist. Rude, selfish and indifferent. Over staffed but still can't be bothered to serve and don't dare ask a question or you'll be publicly ridiculed. Can't under any circumstances get a prescription right first time so be prepared to make multiple trips and beg for what you need .
November 2022 by James THORPE
Since the Pandemic started. The Doctors and Chemists have a very Good excuse not too pull there weight. Any problems it?s the Pandemic?s fault. In October my wife put a Prescription in. She got a message about a week later. I went to fetch it. It was a small bag to watch she is accustomed too. She opened the Bag and there were Quite a few things missing. I rang to tell them about the missing items. They said it was all given. I rang the Doctor?s. But everything has to go through the Receptionist?s.They said that everything was issued at there end. The Chemist was adamant my Wife had everything. But She was missing vital medication. She put in another prescription on Friday last week. I rang Wednesday this week it was ready to pick up. So I went up just before Lunchtime and I was given Two Bags one dated the first week in October. I said that?s the One my Wife was missing and You Were adamant that She had Received it. No apology. The other was the one i put in last Week. You Are Playing With Peoples Lives iIF You Don?t Know Your Job. Get Out. And Find another one. The Doctors are a Waste of Space. Money for Old Rope. It?s the Pandemic.
October 2022 by joey
Friendly knowledgeable staff and fair prices. A local gem.
June 2022 by simon jackson
The girls in the shop are amazing always going above and beyond what is expected of them going that extra mile it?s about time some keyboard warriors started to show them some respect and stop giving them abuse
May 2022 by JC
They have never ever got my prescription right yet! I joke about it to my partner before I go in saying I wonder if it?ll be right this time ? they never let me down, this time they couldn?t find my prescription, I said can you maybe look again and yes they find it and yes it?s wrong ?
March 2022 by Supa Dill
Just not a well managed pharmacy. Prescription are sent straight from the doctors, which seems like a good idea. But they take an age to process them and the staff are not what you'd call welcoming when you go in there. Better off printing the Prescription and taking to a different pharmacy and wait to collect, you'd be better off in long run.
February 2022 by Dillon Tdog
Just not a well managed pharmacy. Prescription are sent straight from the doctors, which seems like a good idea. But they take an age to process them and the staff are not what you'd call welcoming when you go in there. Better off printing the Prescription and taking to a different pharmacy and wait to collect, you'd be better off in long run.
October 2021 by Chris Wright
Disgusting service staff had an attitude problem. Tried to make us pay when we're exempt complaint sent to there head office I look forward to hearing back there response
September 2021 by David Atkinson
Good service and friendly
August 2021 by N M
A local pharmacy serving a local community, yet not serving needs of customers. I work Mon - Friday. If i come home in my lunch hour to collect my medication, pharmacy closed. If i'm lucky to get out of work on time and the bus is on time, I may make it just before it closes. Except when I have, 5.50pm refused to be served as "we are closing". So Saturday my only option. Oh yes, now closed. So not actually serving community need. Previous prescription I collected, item missing, rang up, "prescription was on 2 pages, didn't see it". Asked a relative to collect my prescription. She went in, a man waiting said he had been there over 5 mins and was being ignored by staff. Assistant was rude to them both when she eventually spoke to both of them. Managed to finish work early, been to collect my prescription. Dr's surgery saying when it would be ready. Gone in, was asked if I'd had a text, then its not ready...Dr's surgery said it would be..."ignore them it takes at least 3 days to get a prescription done". Not open on a Saturday morning so having to wait a week to get my medication, that I have now run out of. Interestingly when they started with text alerts, I collected a medication "they forgot to give me" from 8 months previously. During 1st lock down, I was registered on the Covid extremely High Risk register and advised by Dr to have prescription delivered. When requested this at this pharmacy I was told " I wasnt old and they enough to do" I don't think its too much to ask for staff to be polite or even friendly. My relative has their prescription delivered from another pharmacy either the same day or next day as the Dr's surgery sends it out. This has been my experience of Lo's Pharmacy to date, the customer service speaks for itself. I'm now being forced by this pharmacy to have to take my custom away from my local community to be able to get medication when I need it.
June 2021 by Claire Wood
I went in seeking advice for my 11 week old daughter's cradle cap. The pharmacist didn't leave the office and said she was "too busy for that, just tell her to use olive oil". The assistant tried to help but was unable to offer anything else as an alternative from behind the counter or off the shelf. To be honest I felt sorry for the assistant as the rude response from the pharmacist was uncalled for and put her in a difficult position. I won't bother next time I need advice, I'll go somewhere else. Also they close an hour for lunch and from July won't be open Saturday's.
