December 2022 by Daniel Stokoe
I have used this pharmacy for more than 10 years on a regular basis and have found the staff to be friendly and attentive. I believe that the recent poor reviews are down to a change in the computer software which has been specified by the NHS and central government. As I talk to the staff regularly I can ensure you that they are as equally unhappy with the recent IT change, therefore I would ask people to bare this in mind and try to exercise a little patience. These staff should not have to deal with frustrated customers due to problems outside of their control !
December 2022 by Jackie Holmes
Omg never againI've reported to head office todayI'm so madI'm a person who never get embarrassed easy but I did today I feel sickWhat a shamblesI will give my complete 2 weeks if not sorted going furtherPlease report this chemist to Lloyds head office then go somewhere elseI had to give it a 1 star to write this reviewAlso when I told them you are a nightmare chemist people in the queue agreed why go in
December 2022 by Google user
I have used this pharmacy for more than 10 years on a regular basis and have found the staff to be friendly and attentive. I believe that the recent poor reviews are down to a change in the computer software which has been specified by the NHS and central government. As I talk to the staff regularly I can ensure you that they are as equally unhappy with the recent IT change, therefore I would ask people to bare this in mind and try to exercise a little patience. These staff should not have to deal with frustrated customers due to problems outside of their control !
November 2022 by Sarm?te Grazdi?a
Very rude staff members. Cant find prescriptions in they system blaming doctors to not sending to they system and asking for copy prescription
October 2022 by Paul Womersley
Work wonders under a lot of pressure staff are wonderful don't know how they cope at times and the systems they are ment to use are hopeless can be busy at times but that's not the staffs fault keep up the good work ladies
October 2022 by andy finch
If you can use a different chemist then do so. Every month i have to get a token from the doctors as they can't find it on the system. If you have to use here then check they have given you the correct medication as they can get the doses wrong too. Good luck.
October 2022 by Fiona Boler
absolutely dreadful staff ignored customers waited 45 minutes staff need training in privacy and confidentiality nobody should be allowed round the back but staff very badly managed
August 2022 by Damian Mcdonald
NEVER AGAIN....Used this chemist a handful of times and it?s always the same old story.Rude,arrogant staff that haven?t got a rush in them,complete chaos with no order and prescriptions scattered everywhere.Waited in line for 30mins before getting told they had only just received prescription(when actually it had been sat on the printer for 3 hours with urgent wrote on it)got told it would take them another 30 minutes to find me 1 box of tablets and place it me in a bag!So gave them benefit of the doubt and came back an hour later.....another 25 minutes waiting around in a queue which now reached into the car park.Lost count how many people got asked to come back the next day because of the incompetence and total lack of communication of the staff.EMBARRASSING.
August 2022 by S. Shutt
Prescription chaos today due to the introduction of a new computer system. Not blaming the staff but shame on Lloyds management for not fully training up staff on the new system outside opening hours with paid overtime. Obviously this company has not acted responsibly as many customers were turned away without their prescriptions. So many organisations fail to provide adequate training (and a troubleshooting period to iron out glitches) when new systems are introduced, it's wrong as front line staff get the blame from frustrated and angry customers. It seems Lloyds have cut corners at the expense of people's health.
August 2022 by J D
Vile staff at reception no respect for customers both body language and tone they are in the wrong job. Took prescription to nisa pharmacy polite friendly quick and easy take your custom to the pharmacy in nisa avoid this one.
October 2021 by Janet Harrison
Very helpful efficient staff
October 2020 by john baker
Was a great chemist until recently( for 18 yrs with Chris the chemist)when the nice staff were replaced by staff who haven't got a clue in customer service or manners. Never want to be helpfull and good at mixing up prescriptions and orders
October 2020 by Ivor Roberts
Excellent staff always ready to help and give advice.
October 2020 by Martinstab2 kynoch
Went to get night nurse for my girlfriend and ladie behind the counter. Asked me to ring my girlfriend up *while she's at work * and ask her load of questions which I already gave answers too, just because I want to buy a packet of night nurse for the first time in ages. I've never been asked this before from any other pharmacy ,went to another Lloyds pharmacy where I didn't get the spanish inquisition. nobody expects the spanish inquisition
October 2020 by Katie Sutton
Qued outside for 25 minutes for one rudely mannered member of staff to send us alway because of their lunch break even though she could?ve told us sooner!
