December 2023 by sue hollings
Can't locate the branch now. Where has it moved to?
September 2023 by Ruth H
I see such kindness from the staff every time I go into Branch. Every single member of the team is so helpful and friendly and they could not do enough for each customer
December 2022 by Stephen South
30 mins wait on phone and only a few branches! how is that a customer focused business?
November 2022 by Kieran Whitehouse
Very good service on Twitter. Had a few questions I needed answering and they were all answered in full first thing on a Sunday morning.
October 2022 by Iskled Adebayo
So far, its been an awesome experience. I'm truly loving their simplicity.
August 2022 by Anthony Galloway
Close?s all branches, makes it very difficult/impractical to make deposits or draw money out.30min wait on telephone, absolutely dreadful service.
May 2022 by paul bolsover
I have only recently started using this Bank. Really helpful and knowledgeable staff.The Bank is really clean and ?fresh?. Only visited on three occasions, and my business was concluded within minutes.
January 2022 by Gabrielle Bruckner
Tried to ring up to rearrange an appointment but the line was busy with no average wait time offered. The business card I was provided only had the main number (is it is really that difficult to have an extra phone line available? Tried to email a quick message but the email address was invalid. Whole experience taught me that it would be much better to find a more efficient bank that knows what they are doing. Thanks for your consideration though.
December 2021 by Patricia Dabell
As a partially sighted person who's sight is deteriorating on line banking isn't an option.I am stuck with the telephone service only, usual wait time 25mins+I rang today to arrange a cash withdrawal, spoke to a call centre in Manchester who told me if I wished to withdraw £10000 or more I would have to order it and it would take 3weeks? Firstly, I can withdraw £500 per day and take 20days, one day less. What's that about! and secondly I can take £5000 without an appointment and just walk in. I find out tomorrow.
November 2021 by Judith Reynolds
My local branch in Rotherham has closed the nearest is Sheffield 16miles away. I tried to call the helpline, after holding on for 20mins I hung up. No indication of where you are in the queue or likely wait time. Very poor service.
July 2021 by Asiya Dunn-Maamria
Professional and welcoming staff.
July 2021 by Tufty ?Tufty?
Staff rude,
July 2021 by Kerry Smythe
1 branch in the whole of Sheffield and its got no parking, nor any close parking facilities that are open to the public.
September 2020 by Mr AJ
Very professional, yet approachable staff. Got everything I needed to get done; Done. Faster and Easier than expected. Honestly best Bank I've ever been with.
September 2020 by Wendy Melia
The amazing Elaine sorted an appointment out for us at short notice. She is amazing and a credit to your company
