January 2024 by John Gamble
No phone contact for enquiries have to go to twitter, don't use twitter. You've lost a sale.
December 2023 by Fi Hennessy
I was helped this morning by Tanya and it was such a helpful and easy experience. I don't know lots about tech or what I needed or what was possible. Tanya helped me so much, was very knowledgeable and kind. Thank you for a great experience
December 2023 by Bradley morton
I have used CEX for years and always has been one of my favourite shops when I am in the city centre but recently I feel like it has gone downhill. The customer service you receive is appalling, the queue can be a mile long and there is more than enough staff on but they decide to talk to each other behind the tills and make you wait a ridiculous amount of time!They have knocked me down in price a lot of times when items have been in pristine condition and well looked after especially mobile phones which have been in protective cases and never dropped once but they always 'seem' to find a fault with it.This samsung A53 for example (see picture)...It was grade A with not a mark on it and after testing was done, suddenly it had a bent screen and they couldn't offer anything even though it was still under warranty. So I took it to the crystal peaks branch and they tested it and didn't mention anything about a bent screen but suddenly they said there was a delay on the camera and they couldn't accept it to trade it in!!!So I took it to the barnsley branch and they accepted it straight away for trade in and gave me full price so I could upgrade it! I don't feel like they are as honest anymore and like they try to see if they can knock you down in price and get away with saving giving you the full price you deserve.I will not be using this branch anymore and a lot of the phones I have got have had issues with, including a S7 edge battery nearly blowing up and swelling in the back of the phone!!Sort out your customer service, us the people keep you in business and if we aren't treat right then don't expect customers to be coming back!!! Take a long look in the mirror people!! Also I have to pay parking every time to get near your store just for you to turn around and say you won't accept a phone anyway when I bought it from YOU and its supposed to be under warranty!!!!Signed by one very unhappy customer! ???
December 2023 by michael Warner
A large ssle of Used DVDs reasonable priced
December 2023 by Darren Raynes
Not too busy. Helpful service.
November 2023 by Ed Boyd
The games are usually cheap like the last of us part 2 £35 on PlayStation but £15 at cex: I would reccomend waiting a couple months after they get expensive or new games in store due to the fact they lose value quickly, for example the quarry was £48 pounds there and is £60 on PlayStation store but is now £12-15. DVDs are usually cheap and phones and audio devices are not cheap but are great bargains for the original price. However when there is a long queue it defo stays long due to slow staff but that isn?t their fault since they all doing certain stuff like getting stuff from traders. Packaging for click and collects and selling items to buyers or stocking shelves. Would not recommend going there during Black Friday 2 weeks before Christmas and after Christmas wait a week or two for people to slowly start dissapearing from the shop to ensure getting items and not having to wait in long queues
October 2023 by Lisa ?The Big Lass? G.
Great experience with the online service. Easy to get items to them and kept fully informed of the process until receiving my money.
October 2023 by Peter Snell
I stood for 10 minutes in CeX Crystal Peaks whist one young lady served one customer and started to serve the next one in front of me and 4 guys tried to look busy stacking shelves. After being totally ignored, not even eye contact, for so long I decided they must not want my custom and took the £500 in my pocket to buy a phone somewhere that knows what customer service is. Zero stars should be an option.
September 2023 by Will Breeze
I purchased Bose ear pods and Sony ear pods today. I am very impressed with the quality.The Bose were £100.Sony £50.Both have excellent sound quality.Staff are very friendly and helpful.I'm definitely going back for more bargains.
September 2023 by Jinn
I ordered a pc and it came from this exact store they listed it online for delivery sale but after a few days I found out they cant sell it due to it being damaged,missing,not fit for online sale this has happend to me 2-3 times I am very annoyed as they listed it online for delivery and I was very excited to recieve the product but then I found out I cant recieve it
September 2023 by Sophie Beaumont
Great place to go in and want to buy everything. Friendly staff.
September 2023 by mark bartle
Give u a paltry sum for ur goods sell at 4 times the price.
September 2023 by Alireza Seifi
They sell free games for like £8 and they only accept games from uk and waste your time and sell games very expensive and if u want to sell it the buy it really cheap it?s a sacm.
September 2023 by VIGNESH SHANMUGAM
It's good shop I recommend. Staff everyone helping people also nice experience.
September 2023 by Robert Davey
Decent size store and we'll organised. Helpful and friendly staff.
