December 2023 by sean Bee
Decidedly average. Needs some tlc and a bit of a clean. Dirty pots left on tables. Only one member of staff serving so quite a wait for service.Atmosphere a little flat and cool.Overall very average.
December 2023 by Kirsti Wilson
Very pleasant experience this morning, went in for a hot chocolate before work. Got served by Tianna who was very helpful and listened to what I wanted all with a cherry smile on their face ?
November 2023 by John Williamson
Just had drinks. Speedy service and good atmosphere.
November 2023 by Adam Med
I noticed staff aren't following good hygiene standard grabbing cups from inside with bare hands cutlery not
November 2023 by Alexandrea Cook
So had a meeting I needed to log onto, saw a Cafe Nero, thought that would be ideal.But the customer service you kind of expect from a coffee shop just wasn't there, it was too blunt, not warm, made customers feel embarrassed. I tried to pay by contactless, it obviously didn't go through properly, so as I was setting up my laptop, she called me back to put my card in. Absolutely fine to do, it just felt accusatory, but hey I haven't paid properly so fair enough even if it was a mistake. As it happened an elderly disabled couple were sat near me, the barista brought over a drink, the woman said they ordered two fumbling with a receipt, the husband in the loo who probably ordered, the barista was sharp with her too saying that only one was ordered and the receipt was for elsewhere. When the husband came back it was cleared up, and another drink was ordered. The women then got up on crutches to pay for the drink, despite her husband telling her to sit down it's ok, but she said she wanted to pay herself. Looked a touch upset, they had a private discussion about the encounter that I won't recount and they both left very quickly.The barista was correct both times about payment, but I just felt like a different approach could of been taken, and with a better attitude towards service. No harm was meant by the customers. Similar reviews also showing rudeness, and by description it's the same person.And to top it off alas the drink was super bitter because I'm an idiot who didn't know what a machiato was like and wanted to try and the cafe was too loud with the machines and work outside to contribute to my call ?? so probably pop elsewhere next time.
October 2023 by Philip Barker
Nice relaxing coffee shop in the city centre at Sheffield.
October 2023 by God with us
The place needs some upgrading ,most of the chairs are very old specially the sofa like ones!!!! The lady serving today is so cold ,no smile what so ever !!!??? This'nt the first time it's normal for her to work behind the bar with a such stoned face !!!!!!! It annoys me when ever I come here and she's on .......She doesn't have a clue about customer service????It's Thursday the 21st /09/23 around 4 pm in Sheffield city centre next to Boots fargate .
October 2023 by Jane Sharpe
Dark and dingy! Coffee was OK and Service friendly. Can't imagine we will go again.
October 2023 by Anne Booth
Absolutely shocking that the toilets have been out of order since the beginning of July. There's no excuse and it's appalling customer service. I'm writing this at the end of the first week of October! Sort it out!
August 2023 by Pamela Mongon
Had a lovely toastie and coffee before we went to
August 2023 by Shahram Fazel-Jahromy
I had a latte and a Danish which they were both nice. The place is quite roomy and well decorated. Staff were friendly.
July 2023 by Ambyr Swales
Honestly, the WORST hospitality experience i have ever experienced, i work in hospitality myself so this was shocking to me. The blonde lady with glasses had made me aware my drinks were waiting for me on the side while she was serving an elderly couple, as i pick them up the frappe pours all over my phone and all over the floor because the lid wasn?t put on properly. Which isn?t a huge deal but when I asked her if i could have some blue roll to get the frappe off my phone, she started getting extremely snappy and rude to me and the elderly couple. Telling them to go sit down and that they?ve already paid, clearly the man was confused and the way this barista was talking to him and his wife was abhorrent. at this point she was stood holding the blue roll so i gestured towards the bunch in her hand and asked if i could have it please, to which she snapped at me and told me i don?t need it, i explained about my phone and took the blue roll. I understand working in these scenarios can be stressful, i?ve been there, accidents happen, but it?s never justifiable to speak to the elderly, or any vulnerable person, the way she spoke to those two today. extremely disgraceful. would also like to add that she seemed to be training another member of staff, i?d be embarrassed if any of my team spoke that way towards elderly and vulnerable people, i hope the trainee doesn?t follow in her footsteps.
July 2023 by Nikolaus Frenzel
Nice café but rude staff with little common sense.
June 2023 by Martin Dore
The worst Cafe Nero I?ve ever visited. Staff working at a snail?s pace, chatting and joking while we waited to get served. Then they utterly flipped when it started raining because someone outside stood in the doorway. Totally over the top reaction. Everyone inside looked as gobsmacked as me.Food wasn?t great but I probably chose badly. Coffee was fine.
June 2023 by Gabriella Kocsis
Just had the worst experience here with two female baristas. Beyond rude and frosty for no reason because I got a stamp on my loyalty card. Have been coming here at least once a week for 14 months and never had this experience. Need some training in basic manners.
