October 2023 by Chris Greatholder
Quality products great staff
September 2023 by Janos Lakos
Top place and top guy! We had an issue with our tent and Adam looked after us really well. We left as really happy customers.Thanks Adam
September 2023 by John Fogg
Excellent experience. Was returning some online purchases and the staff were extremely friendly and helpful. The man who then helped me in the coats section was really helpful and patient with me and a real credit to Blacks. I think his name was Russ or Ross. Working at lunchtime on the 16th.
August 2023 by thomas hall
Ross at blacks was super friendly and really helpful. They didn't have what I needed in stock, so he found it at a different shop for me. Top customer service.
July 2023 by Lee Parker
Fantastic staff, Looking for a larger tent I was calling stores to find the Berghaus Air 4.1 on offer as its end of line - Called confirmed they had one so headed into store really helpful explaining the additional footprint/groundsheet and carpets available.Great customer service and highly recommended store
June 2023 by Christopher Barnard (Chris)
Helpful staff, and a student discount, what more can you ask for!
May 2023 by Andy Barker
Nice products. Only worth it if you get an offer
February 2023 by Stephen Moakes
Arguably the worst customer service I?ve received in 20 yearsAfter placing an order on the 27th Dec and receiving a despatch confirmation and tracking number it turned out the parcel was never given to the courier.After 5-6 emails to chase throughout Jan I had no reply and was forced to open a case with PayPal. After no response to the case I managed to speak to Customer Services and on 3 occasions throughout late Jan and Feb was promised refunds.After chasing again on Feb 6-8th I was told unless I closed the case with PayPal and said there was no issue with the retailer they would not refund the £155.25. After raising with PayPal this is a clear breach of PayPals terms and conditions and they?re now being looked into for this abuse of the Chargeback process.I can?t recommend using a smaller independent retailer more. Go Outdoors, Millets, Blacks and Ultimate Outdoors are essentially the same company with zero customer service, some clever marketing and no interest in anything other than a quick sale.
February 2023 by Russell Holliday
Bought a Berghaus thicker jacket £66 I've had one over 10 years but only for work loads of walking shoes camping and winter clothing
December 2022 by Ben Elliott
Very poor experience. The store has got the balance between security and customer service wrong. It shouldn't be so difficult to try on a coat and being watched like a hawk does not make for a comfortable shopping experience. A staff member had a go at me for being annoyed at this.
December 2022 by John Chapman
Good range of outdoor equipment, and some good deals, depending on what you are after. Friendly and helpful staff.
October 2022 by Adrian McKenzie
Great, but very expensive high priced products compared to buying online.
October 2022 by Selina Tan
I always pop by every so often! It?s a great place and the sales rack always have good finds!
October 2022 by GLYN BOYES
Probably one of Sheffield better outdoor lifestyle shops got everything you need and the staff knew there stuff
August 2022 by Steven Jackson
Staff were great we were visiting from out of town but blacks had a sale on so managed pick up some bargains. Staff offered advice on products and also interesting places to visit whilst in the city thanks again
