January 2024 by Gary Batho
Purchased some plumbing products online about a month ago and when I came into store I was met by a very rude staff member David w, waited nearly 40mins for click and collect after they had said order ready then they get it wrong quicker to go and que to go in the store never again.
December 2023 by Ed Gallagher
The 1-Star rating is in no way a reflection on the staff, who are great, but a rating of some genius "management type" who thinks Screwfix doesn't need to keep 'screws' in stock.......I mean, it's in your name... "Screwfix"!!!!I went to buy some bog-standard, small wood screws (M4 15s) and was told "not a stock item, next day only" !!!!!Just incredible...I mean, it's not like a few teeny-tiny boxes of screws would not fit somewhere in the copious amounts of unused shelf space......and not exactly a pricey item, so no capital tied up in expensive/obscure stock...Anyway, the solution?Went to Toolstation, who it turns out do stock screws.So if you want some screws and have 24hrs to kill, go to Screwfix, but if you want to buy some when you actually walk into a shop, better make it Toolstation, or B&Q, or Wickes.... ?
February 2023 by Barry Lee
I've been in today to buy some Downlights for a dining room, the guy serving me couldn't have been more helpful and saved me some money in the process
December 2022 by Tony Powell
I called in to the Doncaster store today to return a pair of boots under there guarantee. I was greeted by the duty manager with a very present are you ordering or collecting but that all changed when I said I was returning these boots. Her manner changed I got a very curt what's wrong with them. To which i pointed out the hole in the top if the boot. She then did not say anything and started to type on the computer. After filling in a sticker she gave me a carrier bag and said put the boots in here no please or thank you. Then asked if I wanted the same pair again or a different one. I replied some please and was greeted with the guarantee is from the date you purchased the boots not from now. I replied I did know that and off she went to get a new pair.If that is how your customer relations works heven help the company. Such a shame as I have been using this branch since it opened and have never had a problem like this before. When I have returned things in the past it has always been very sorry about that and hope you will continue to use our store.
October 2022 by john vickers
Fantastic staff very helpful and welcoming
August 2022 by Stuart Lancaster
Always shop here now they are based in Thorne
July 2022 by Mark Painter
Quick and fast purchase ??
July 2022 by Andy Stoe
Great service every time , everything I need always in stock . Thank you
June 2022 by John Butler
Very pleased with the staff , items in stock , will continue to shop there.
January 2022 by Oliver Mackintosh
Went in, didn?t want to give my postcode like I usually don?t. The manager mistook me for something off the bottom of his shoe and rudely stated that he wouldn?t serve me unless I gave my details.
Won?t be returning, tool station next door is far better
January 2022 by Linzi Banks
Pleasant and friendly staff.Even tho I couldn?t work out why the code wasn?t working a nice lady manually searched for the item.
January 2022 by clive hughes
Excellent. Staff very obliging and helpful would recommend
January 2022 by steevieboy4u
Purchased 2 thumb lock bathroom door handles, when I tried to replace the existing ones I had fitted with the Screwfix ones they would not work. So I phoned up and explained, I then ending up having to go into the store to show them the issue. Eventually discovered ALL the Screwfix INTERNAL bathroom door handles require a 3 or 5 lever door lock also fitted inside the door to work?! Since when do internal doors require high security 3 or 5 lever mortice door locks? Is this so burglars can't use your toilet? No mention of this on any of their bathroom door handle pages or descriptions and surely a massive over kill not to mention the extra cost and work involved chiselling out the door to fit the additional locking mechanism. Spoke to the instore manager who turned up with face paint on........Painted as a clown! Quite appropriate for the product they try and sell I thought. Ended up purchasing replacements online elsewhere. Very disappointing experience.Edit: Just wanted to add I've many fine visits & good service this is more aimed at the product and then the resultant after sales that occurred on this occasion.
December 2021 by Terry Bolwell
What can I say the service I got today from the girls at clay lane branch was outstanding. Marv and all the girls in the trade counter always try to go that extra mile for me. I am a self employed plumber from Doncaster and try to call in when I can it is always great fun and banter with the girls. So if you tradesmen and women are having a bad day just pop in get a coffee and spread the love with the staff at screw fix.once again a big thanks from Terry THS PLUMBING AND HEATING ?
October 2021 by funnyfarm
Great in store experience every time. Staff friendly and very informative. Had the pleasure of being served by Paul today who was really helpful towards me taking numerous items to my car. 5* customer service.
