November 2023 by Dawn Ward
I had an eye test this week, my first since the Covid pandemic.I can honestly say that my overall experience was excellent and the optician, a lady was exceptional.She explained absolutely every step of the test during the examination and I left feeling very happy that I had chosen Specsavers for my eyetest.I would highly recommend them and I will be requesting the same optician again when I visit next time!Thank you.
October 2023 by Sandra Dalziel
Routine eye test and new glasses. Bit the bullet and went for the varifocals having had a bad experience with them some years ago. I went for the best version of the varifocals that I could and I am extremely pleased with the results. It took me less than a day to get used to them and the frames fit perfectly. Extremely happy.
October 2023 by Liz
I arrived worried, and left feeling reassured. Optometrist explained everything clearly and in plain language. Can?t fault the visit. From the moment I arrived, til I left. Excellent service
October 2023 by Matt Davies
Every time someone calls or logs an appointment on their website, a new customer record is created, which then throws out all the information of the actual customer details. Upon coming to my appointment, the receptionist couldn?t work out which of the 4 accounts I should be using. I suggested merging the account or deleting some but that is not possible.The lenses were of poor quality so decided to leave and made an appointment with Boots
September 2023 by Tracey Wainwright
This will be the last rime I use Specsavers. I took my prescription to an appointment. Took my name, offered no customer service at all. Selected my glasses. Ordered them and was prompted to increase my spend on various upgrades. Collected my glasses. They were handed over, I tried them on whilst stood at the counter. They were ill fitting and needed multiple adjustments. When I returned home, the quality of the more expensive of the two pairs was extremely poor. Had to make a further appointment. The lenses were too small.for the frame and which made the glasses creak. They were sent to be remade. After 2 weeks apparently a voicemail was left on my landlines. I confess I had missed the message. I contacted Specsavers earlier this week to find out when they would be available. They are waiting for collection. I was advised to call at 8.30am on any day to arrange a walk in appointment for the day. I have called twice this morning, listened to the inane voice messages and waited patiently for my call to be answered. After a long period, my call was terminated on both occasions. Yet more shocking service.Update. 8.56am. Finally got through to find all "walk in appointments" have been taken!
August 2023 by Lucy Isabel
Optician was nice but poorly operated system, slow and too busy, looked like they?d overbooked. No seats left in waiting area, took 45 min to get eye test, then took upstairs and told ?someone will come to help you?. After 30 mins nobody came, asked and told to sit and wait, another 20 min waiting. Took almost 2 hours, abandoned purchasing glasses in the end as I was late for work.
August 2023 by Philip Hosker
Excellent staff very busy at times which delayed our eye tests but overall very good
August 2023 by Alan Dyer
Called with an eye emergency, woman was extremely unsympathetic verging on ignorant and could not wait to end the call.Even if you have no free appointments, it doesn't take much effort to show a little empathy and be more understanding with callers.
August 2023 by Carol Ball
Always satisfied with the service we get here. Never had any problems. Staff are very friendly and helpful.
August 2023 by James (Jamez292)
Helpful staff. In and out swiftly, but also patient at the same time.
July 2023 by xxpvzmayhemxx 1
Terrible store, no professionalism at all from the store manager. Bad communication with customers just an awful experience altogether. Better to not go to this particular specsavers
June 2023 by Leanne Donohue
Helpful staff and really tale care of you.
June 2023 by Schwa Tilley
My optician not the cheapest but they are so professional and friendly. Great choice of frames.
June 2023 by Shane horrell
All the staff in specsavers that I spoke to were brilliant and helpfull
June 2023 by Rosemary Shackleton
Well organised and kept to timeEye test and eye health discussed at length with dietary and supplementary advice.Back for a free hearing test next week!
