October 2023 by kev
The branch is usually ok however the banking apps are atrocious, they intermittently work and cause real problems. Do not use this bank for either business or personal banking via apps because it?s totally useless. The hurdles you have to jump over to use business banking is a joke .. I?m at the end of my tether with these and today 5/10/23 both aren?t working and neither is the telephone banking.. wasting my time
April 2023 by John Townend
App as now been unavailable for four days, absolutely ridiculous
November 2022 by S Barnaby
Probably the most friendliest staff, soo helpful too. When you're busy rushing round, then to walk into happy, helpful staff, it's a pleasure ?
October 2022 by Sharron Barnaby
Probably the most friendliest staff, soo helpful too. When you're busy rushing round, then to walk into happy, helpful staff, it's a pleasure ?
July 2021 by Oliver Cadman
Excellent staff and customer service
July 2021 by Stuart Hodson
Always very helpful an excellent people Skills whether I?m in the bank it?s self or on the phone .
September 2020 by David Bailey
Good customer service friendly staff
September 2020 by Kerrina Field
Very friendly and very helpful
December 2018 by Gayming Wolfy
Outstanding customer service. Always polite and helpful, aiding my grandparents through the course of getting power of attorney for them as my grandfather has dementia. They helped them on to the right path. Thanks a lot!
October 2018 by GregB-121
A very good branch in Barnsley
November 2017 by N G S
I have had a business account with this branch many years, also an ISA, personal pension and endowment was taken out with them they shipped out to Royal London.
I recently applied for a personal account. I spent a hour there, took in all personal details asked of me. I've never had a mortgage, personal loan, overdraft or anything in my life and so I can't possibly have anything against me. I was turned down. How did I find this out?
After weeks of waiting I rang them several times. My personal banking person never answered after many tries. I rang a national number and was told I should have had a letter telling me why and that I would receive another in its place. That never arrived either. After several weeks I went elsewhere. I will be moving my other equity too I say 'equity' as that is exactly what it is, not loans or overdrafts, just money, my money. Trust works both ways in my eyes. If they don't trust me, then why should I trust them?
At least they will know why I do not want them, a courtesy they did not afford to myself!
They have deeply offended me and wasted several weeks of my time.
I went to Halifax bank and was accepted immediately. I would also like to add that at Halifax I didn't have to sit in a room for a two person grilling like some criminal under CID conditions. It was easy and friendly and all is up and running. I feel at Coop I was merely part of some training exercise.
Totally annoyed and disillusioned by their treatment of me. I seriously do not understand what it was all about there!!!!!!
September 2017 by Wendy Broadhead
I have been a customer for over 30 yrs always given great customer service
July 2017 by Tony Hart
Very helpful staff & polite.
August 2016 by Linda Hart
Very helpful staff & polite.
October 2013 by Dale Latham
Good customer service and friendly approachable staff.
