March 2024 by Skye Thomas
Great customer service, highly recommended and will definitely be going back.
February 2024 by Darren Matthews
Purchased tiles from Kevin and Jessie a year ago and dropped in last week to pick up some more adhesive for another project.Jessie and Kevin were so helpful and put together a package on our original project at a great price. Kevin even helped with technical advice and put in touch with Bal.On contacting Bal they sent a field engineer out at no charge who carried an assessment and report on our property.Thanks to all at Topps Tiles and the gentleman that carried the adhesive out to our car last week.
January 2024 by Belinda Loder
Thank you so much to the staff of Topps Tiles, Yeovil. You were brilliant with helping my Husband and I with our DIY tiling project - we have very little knowledge about tiling, however the information and guidance you provided us with really helped and we're pleased to say our first tiling project went very well! Not only were the Staff knowledgeable and informative but they were also very friendly and we had a few laughs discussing the projects and colours we have in mind for the future... We will definitely be back again!Thank you so much Topps Tiles :)
December 2023 by Stefano
I had a highly disappointing experience at the Topps Tiles store in Yeovil, warranting a zero-star review. Initially, I purchased Inara tiles and was assured of the availability of more. However, on returning, I was nearly given completely different tiles under the same label due to a 'different batch number'.Even the staff member said that "he has never seen tiles so different under the same model".What made the situation worse was the lack of communication from the staff. It took over 30 minutes in the store before being informed that the original batch could have been tracked across all stored, and was eventually available at another location. This resulted in a needless three-hour round trip on a working day, leading to additional costs and time loss.Despite the inconvenience and expenses, the store offered no compensation or refund. The significant variance in tile batches (see pictures) and misleading information about their availability is concerning and reflects poorly on the store management's service standards.We are currently waiting for the Regional area manager to look into our concerns.Overall, my experience was marked by miscommunication, inconvenience, and disregard for customer service. I advise potential customers to seek other options where they can expect better service and product consistency.
November 2023 by Ann Norman
Very helpful staff...Alex served us and went the extra mile with assisting amounts needed...plus a great smile. Well done Alex. Thankyou.
August 2023 by paul ?Just me? wright
Shannon was fantastic and Jesse her colleague was super friendly too. Helped us work out how many tiles etc we needed
October 2022 by John Fletcher
One of the best customer service experiences I have had for a long time.Excellent choices.Great,Thank you.
November 2021 by Mike Rendell
Really friendly and helpful staff - excellent service!
July 2021 by Darren Evans
Very knowledgeable and polite. Excellent
July 2021 by Geoff Gingell
Very helpful assistants today. Thank you.
July 2020 by Katie Sharp
Wonderful service! The minute you walk in the team look after you. Thanks Kev. Katie
August 2019 by Alison Stacey
From the moment we walked through the door and was greeted by the young man it was a joy to be here. He made us feel welcome and was very helpful considering I had mother in law in tow. Thank you so much for all your help, we will be back.
December 2018 by Tom Branson
Amazing customer service. Ben was excellent and dealt with everything I needed promptly and courteously.
August 2018 by Gilford Sweetenham
Helpful, friendly and knowledgeable staff with great products and prices.
December 2017 by James Woods
Terrific service! With such arrays of tiles available in so many tile shops Chemyse enabled us to focus clearly upon our requirements. She was very helpful and full of imaginative ideas.