March 2024 by Myroslav Ma
Today, I received a penalty£100 for parking just because I vacuum clean my car at this shell station and also refueled it, and it took me 42 minutes for all this.Thank you very much for the great service, don't refuel, don't go to this station, forget about Shell.
March 2024 by radu irimus
The cleaning machines are not working properly especially the fragrance one. Today I go to clean my car and I end up wetting all my interior because the machine was splashing everywhere and I couldn?t stop it. It would be nice if they would take care of it because we pay
December 2023 by Kirk Bragg
Like all she?ll garages best fuel bud stay clear you get fined from stopping here . Shell say it?s nowt too do with them all though it?s there land they some dodgy parking agencie monitor there fire my advice is stay well clear off this garage share share far and wide . If she?ll wanna effect there own buissness through stupidity the more people know about this the better so let?s help them in there quest !!
December 2023 by Aman Qureshy
I have been using this petrol station for over two years. I come here to refuel, do some shopping, use the car wash or pop into Greggs to grab a bite to eat. I sometimes sit on the chairs and tables provided outside next to Greggs to eat my snacks. I love coming here because all the staff are so helpful and friendly.Today I received a parking fine saying that I had stayed over the allotted time. I am a Blue Badge holder and have a health condition; therefore, I cannot move very fast.I never knew there was a time limit.Why have a Budgens supermarket, a Greggs, a carwash a Starbucks when there is a limit on the time you can use these facilities? (Of course I am not saying park there for 5 hours, but at least 60 minutes should be allowed.)As I mentioned, I have been coming to this Shell service station for over two years and really appreciate the staff there. However, this is the first time I have gotten a parking fine.I really can't understand how you can fine people who are only coming there to use your services and facilities. There is no other reason to come there.I would appreciate if you can please do something about this, as I cannot afford a £100 fine.UPDATE: 12/12/2023OK, so I contacted Shell who said that this site is owned by MFG who are not directly under Shell, so I contacted MFG who said the parking is controlled by Euro Car Parks and there is nothing they can do - which I do not believe.So I contacted Euro Car Parks and told them I am a blue badge holder (sent them a photo as evidence). I have a health condition and cannot move very quickly.Their response was that I over stayed and still have to pay. In addition, I did not provide any receipts for any purchases I made on that day (I usually do not keep receipts for grocery shopping)I advise anyone who uses this service station that the limit is 30 minutes and if you do get a fine - keep your receipts.The funny thing is that you would only go to this particular petrol station for fuel and use the services they offer. There is no other reason to go there - it's in the middle of nowhere!Naturally disappointed with the outcome, but I still maintain that the staff at this petrol station are always helpful and unsatisfactory situation has nothing to do with them.
December 2023 by lynette jordan
Called in here for the first time 26th November. I am disabled and also recovering from fracture hip surgery so I am really slow,I spent alot on grocery also in greggs to get vegan food for my great granddaughter, I had to wait for them to cook some I had no idea about the parking. I received a 100 pound fine today I'm 70 Yr old lady who struggling with walking. Just before Xmas whats wrong with shell for these horrendous fines I'm dreadfully disappointed they treat people with server disabilities this way.
December 2023 by Estelle Lockett
My husband has got a £100 fine for parking and PAYING to charge his car. AVOID AT ALL COSTS
August 2023 by MrKoper80
I am writing to express my extreme dissatisfaction with the recent experiences I have had at your Shell station. Today, I received a second fine for simply waiting in line at your car wash, without even occupying a parking space. I decided to visit the station in order to inquire about the situation, but I was met with rudeness and a lack of understanding from your staff.This incident, coupled with my previous negative encounter at your station, has left me with a highly negative impression of your establishment. The way I have been treated, both in receiving unwarranted fines and the dismissive attitude of your employees, is simply unacceptable.I believe it is crucial for any business to prioritize customer satisfaction and provide a welcoming and respectful environment. Unfortunately, this was not my experience at your Shell station. I cannot in good conscience recommend your location to others, as my encounters have been marred by unprofessionalism and a complete disregard for customer service.I sincerely hope that you take this feedback seriously and rectify the issues at hand. It is essential to foster a positive relationship with customers, and I expect better treatment and a more accommodating attitude in the future.
August 2023 by Goldie (Goldies)
I went there to wash and vacuum my car and I had to wait untill the previous person washing his car has finished.A week later received Parking Charge Notice.The sign there doesn't say it is a Private land as well as using facilities shouldnt be longer than 30 min.I didnt even used for parking..Shame to pay a such a high price for washing my car.I will not use it anymore.Thats robbery.
August 2023 by Daniel Skawinski
60£ fine for using there service including car wash and over stay 4 min! What a joke!
July 2023 by Jozsef Horvath
Hello. Good afternoon. I live in Weston-super-Mare. I really don't know what happened. I received a parking charge notice yesterday. When I go to refuel, sometimes I also wash my car. I always just refuel. I never park at gas station. I don't understand why I got this parking charge notice. I often use that Shell gas station. I have never received this before. I'm sad. I didn't expect to get one, because I don't think I made a mistake. Please help, tell me why I got this. Now after all this, it's not really worth going there to use this gas station. I have gone many times to refuel and wash my car, but this has never happened. ?
June 2023 by Barry c
Was Goin to go to Greggs for a Coffee and Snack but due to possible parking fine Avoided this area .
March 2023 by viktorija milasauskiate
It was very bad customer service today, the young lady should be more polite, she was very rude.
February 2023 by sam Anthony
Came home today to a parking fine! When I have been at the garage and I assume I was either washing my car or having a coffee ect.What's the point in having facilties there like greggs and coffee and car wash if your then going to fine people for staying there.What is the maximum stay time there?I was there for 45 mins I'm so annoyedThis is ridiculous !!!
December 2022 by thomas greene
The worst designed fuel station I have ever visited without exception. What is the point of an excellent facility with all of the things that a motorist might need but no where to park! Access is difficult exiting is dangerous with no defined walkways for pedestrians! Advertising LGV fuel which there isn?t, that is very frustrating when it?s roughly 2 miles from the M5. If you arrive in a LGV you are left with the options to abort or block the forecourt I did the latter. Only positive the staff were very helpful.
November 2022 by Lee Skrine
Popped in for a late lunch 2weeks ago and was in there less than a hour ?. Had lunch at the picnic tables outside greggs and you guessed it ?.. got a parking ticket ?.. don?t use this garage!!!
