February 2024 by Mike King
Open for 2 hours a day ????
December 2023 by Clare Passarelli
What a joke, 48hr tracked service which I ended up collecting from the office. Still waiting on 2 parcels which havnt come but due to the stupid hours of 8am-10am for pucks up I can't get in due to being at work. So I'm inxa now win situation. I think businesses need to look at alternative delivery companies
November 2023 by Adam Sutton
I am disabled my chair is by the window in my home, I see the postman on the odd days they deliver , I say odd days it's once a week if your lucky, so far I have missed two hospital appointments as they have arrived after the appointment date, I was sent a form with a deadline return date, it was delivered the day after the date expired , I almost lost my mobility car due to that, in the last month three parcels with have said are out for delivery three or four days days on the trot, I had to send my daughter an urgent document she needed for work, sent it next day tracked , it took four days , if you complain all you get back is a scritpet reply that dosnt answer the question you asked , I have had three identical replies, and they have the nerve to increase 1st class post, should be ashamed .
October 2023 by M D
48hr tracked took 8 days to arrive. You'd be lucky to get anything on time from this office. Tracking means nothing. It turns up, when it turns up. I wish businesses wouldn't use Royal Mail. They don't deserve to operate in the market.Edit- Since leaving this review a few weeks ago, nothing has improved. I have had tracked 24, still not here after a week. It's been sat at Weston office for the last 3 days after taking 2 to get there in the first place. Also a tracked 48 which keeps saying it's out for delivery, but never arrives. I can't wait for Royal Mail to disappear!
October 2023 by A Jackson
Absolute shambles. I was waiting for a package when I got an email saying it would arrive later the same day but no time frame given. I had an appointment I couldn?t miss and my neighbours were out so I missed the delivery. I rearranged online for re-delivery the next day to my local post office as I wasn?t going to be in. Got a confirmation email so felt happy. A few hours later I got another email saying there was a problem with the re-delivery and I had to rearrange it again, but it wouldn?t let me. When I tried it said I?d already rearranged delivery and to check the confirmation email. This happened every time I tried, so the next day I got another red missed delivery card. It advised me to rearrange again, but I had the same problem online. So now the awful website has me stuck in a loop which won?t let me rearrange delivery. I downloaded their app but was no help so I guess I?ll have to go to Warne Road and hope for the best. So infuriating and frustrating. Royal Mail has really gone down the pan since the full privatisation. I hope it goes out of business so we don?t have to suffer their ineptitude anymore.
October 2023 by Mark MP
Really poor service. Every time I get something delivered by Royal Mail I have no expectation that their Tracked24 or 48 services will arrive on time. Latest one was 4 days late, after getting app notifications, emails and texts saying it will be delivered. I try where possible to use a paid service eg Evri, Dpd or anyone else if I can. Doesn?t help when the delivery office is only open between 8-10 either.It?s more reliable to get stuff delivered to my work address in Cardiff and when I go to the office twice a week just collect from there.The service updates in the app say these are temporary issues and they are getting support from management. Not sure when this will happen as it?s been over a year now
September 2023 by Nicola Morss
Have a tracked parcel. It was posted on 8th September. I still have not received it. I also had a letter arrive well overdue which I was charged 60 for not responding before a certain date. Royal mail which are royallyappalling
September 2023 by kayleigh giblett
I ordered a very expensive perfume for next day delivery ?tracked 24?. Despite everything telling me it?s out for delivery, I still haven?t received it days later. Next day delivery isn?t cheap. Absolutely awful service.
August 2023 by Sam Fletcher
I paid for 24hr delivery and my parcel arrived at Weston sorting office on Tuesday morning at 0746.I received the email saying it would be delivered on Tuesday so I stayed in. No parcel.It?s now Wednesday lunchtime and still no sign of it.Of course the parcel collection point is closed too, but last time this happened (yes it?s happened before), I was told that I couldn?t collect a parcel until they had tried to deliver it and failed!I live less than 10 minutes walk away, I know where my parcel is but I can?t get it!You?re going to have to sort yourselves out Royal Mail ! This is copied from a previous review but describes my situation to a T, Royal Mail should be shut down, you are now officially the worst delivery service around.
August 2023 by Daniel McLean
Tracking for my 24 hour tracked item says it's due for delivery today. Like it always does for a few days before they actually deliver it ?. It's a wedding gift which is needed tomorrow at the absolute latest and calling royal mail they said I can't just go pick it up.
August 2023 by steve palmer
Just a joke I pay next day delivery on a Thursday the company emails me its been despatched. Royal mail delivery in BS233HB cut down to twice a week so I pay for next day but I get 7 days later appalling service
August 2023 by joshua Mortimer
I paid for 24h tracked and it has still not arrived over 48 hours after dispatch. Hurry up royal mail and Sort you times out.
July 2023 by John Crouch
I paid for 24hr delivery and my parcel arrived at Weston sorting office on Tuesday morning at 0746.I received the email saying it would be delivered on Tuesday so I stayed in. No parcel.It?s now Wednesday lunchtime and still no sign of it.Of course the parcel collection point is closed too, but last time this happened (yes it?s happened before), I was told that I couldn?t collect a parcel until they had tried to deliver it and failed!I live less than 10 minutes walk away, I know where my parcel is but I can?t get it!You?re going to have to sort yourselves out Royal Mail !
July 2023 by Malcolm Parsons
What a shower! My parcel was taken back to Warne Road sorting office, so I have to go and collect it. Web says open from 8:00 till 4:00 on one Post Office site, on another link it says 8: till 10:. I get there 10:30 and surprise it's closed. So another journey tomorrow to try again. ?
June 2023 by mitchell gondo
I wish there was an option for zero stars the most useless courier company ever waited four days for my order as it was past its delivery date my second order attempted delivery no one was home yet there was people at home and they didn't even bother to call to say we have your parcel i wish shein gave us options to choose our delivery options i would choose evri very professional and swift
