February 2024 by Steve Tuite
Me and better half went here for a chair for 'herself' she doesn't have short legs but nowadays, according to designers every person is at least six feet tall!We looked around but found nothing suitable. We were approached by a salesman who did make some good suggestions and even said that we might try somewhere that does bespoke furniture.So we went home with no furniture but felt better for looking and also better after getting some good free advice, thanks for that. Recommended.
February 2024 by Paul Wilson
We have been to DFS multiple times and everyone is very helpful. We have been helped by Alan on many occasions. Myself and friends have purchased sofas, chairs etc. I would recommend this store.
February 2024 by jane ?Janie? haros
Alice who served us was amazingExcellent customer service and not rushed
February 2024 by Anne Ferrar
Spent a couple of hours here choosing a couple of sofas. Staff were not pushy and let us take our time. We had excellent service from Kyle.
February 2024 by Ollie Gabb
The sales team was great. Not too pushy at all. We found the sofa we wanted and had a great experience. Looking forward to our delivery date
January 2024 by Kevin Beachus
Helpful staff!
January 2024 by Richard Brimblecombe
The whole experience was brilliant. First class service when buying a sofa sales person went above and beyond and made the whole process so easy
January 2024 by Nigel Carle
DFS store in Taunton is a large modern well laid out store with a large selection of sofas, the staff are very helpful and professional, they helped me through buying my new sofas and answered all the questions I had. I would definitely recommend this store to anyone looking for a new sofa.
November 2023 by Richard Taylor
Neil the sales rep. Was superb.. credit to company.. made a sale as easy as possibly could.
October 2023 by D Smith
We went to the Taunton store because it had a particular sofa we wanted to see before ordering to make sure it was comfortable. It was perfect!I was going to order it online when we got home to Weymouth but Gareth was so helpful so we ordered it in store, it was much easier to go through everything with him. Can?t wait for it to arrive now! Thank you Gareth. Fantastic customer service!
September 2023 by Shirley Willis
I'm massively disappointed with the service I received. I went to dfs as I have purchased before, but it just shows it does pay. I explicitly asked for a SOFT mattress, and upon delivery I found it was a medium soft. I explained in store I needed a SOFT, and not a medium as I already have a medium. They told me that they didn't have any SOFT in store for me to try, but that we could order the SOFT. After receiving the wrong mattress I called the customer careless line and was told, its what you ordered and signed for and that is that. I'm now left with a mattress I cannot use and is still in its plastic wrapping. I am so disappointed with their attitude and will never purchase another item from them again, and am looking at taking action through the credit card company.
August 2023 by Bernie Cook
The store was void of customer footfall which made it easy for me to shop. The choice of settees was good.
August 2023 by Paul Smith
Good selection and friendly helpful staff, no hard sell , honest, unbiased and helpful
July 2023 by Derek Northcott
What a great experience. From the moment we arrived we enjoyed a great experience. We were made to feel very welcome and comfortable. We were looked after very well by Kyle. Would highly recommend this place.
June 2023 by Carol Sessions
Dealt with NeilWas so helpfulRang us straight back when we had a queryFirst Class Customer ServiceLoving the Sofa