March 2024 by bernard grose
Taunton branch is terrible always slow to serve today with people queuing out the door one staff member decided to stop serving and disappear for a while another reluctantly came out of the wash up then one other who was serving decided not to continue and started cleaning up the serving area which wasn?t that untidy and move other items around . None of them seemed to be very happy failed to interact with the customers just a terrible experience all round if it wasn?t for my meerkat discount I?d have gone elsewhere.
March 2024 by Jan Bryan
What?s gone wrong here? It?s dirty, tatty and opening hours are erratic. The rows of used milk jugs lined the counter clearly unwashed.Tried to enjoy a coffee here but very difficult with the manager shouting every five minutes.?Restricted seating only - get a seat before you order??Closing early you?ve got 15 minutes??Darling this and that.. ?Her voice echoes through the building. It?s not a nice peaceful experience whatsoever and the coffee was lukewarm!
February 2024 by david brown
Very friendly staff, good quality coffee situated in one of the oldest buildings in Taunton with a lot of
February 2024 by Kevin Gibbs
Very good customer service. Standard Cafe Nero menu. Excellent location in this Tudor building.
February 2024 by Kevin W
The ladies and gents toilets are disgusting especially when you consider food is being served here, it sends out the wrong message! The place is run down and needs a new refit!!
February 2024 by Madeleine Laccohee
I?ve worked in the hospitality industry and cafes for a while and if any of my managers saw this they would not be impressed. Firstly, queue going out the door because staff are taking ages to fulfill orders. When I did come to order, the lady (who handled my food and drinks) kept coughing and apologising because ?she?s ill?. When I did get my food and drinks, my sandwiches (one bacon and one tomato and mozzarella) were on the same plate. As a vegetarian, I was obviously dissatisfied with this, but couldn?t be bothered to wait longer and have the other sandwich and coffees go cold. My mother went over to ask for a second plate and explained that she had put a meat sandwich and a veggie sandwich on the same plate, the lady who served me told her ?it wasn?t an issue? and then heavily sighed when my mother still wanted the second plate. Coffee tastes bitter due to baristas not cleaning group head properly in between pulling shots. A staff member clearing tables tried to take my plate with half a sandwich still on it. Overall, really poor experience.
February 2024 by Paul Wilson
Friendly staff, been there twice with vouchers that are in date from Nectar but have not worked but staff have fulfilled my drinks.
January 2024 by Daisy
Very pretty building and friendly staff. Definitely a nice place to chill. Music not to loud and just generally a good vibe.
January 2024 by Thomas Adams
Paid £18.59 for lunch this included a tomatoe soup No ciabata in a cardboard cuo, tuna panini half cold, coffee and orange juice. In neros site ut clearly states all soup us served with a ciabata and butter, nothing. When we asked the lady stated we never givevtolls, CON ARTISTS AND RIPPED US OFF. Have complained to head office stay away from this place
January 2024 by Amy Duck
My favourite coffee shop with friendly staff. Never had a bad experience.
December 2023 by idcus
The lattes were lovely when we visited on New Year's Eve, but the cleanliness of the place leaves a lot to be desired. There were old cobwebs hanging across the corners of the window. There were also lots of tables that needed cleaning, so we were unable to find a good one. We asked the man (trainee barista) who was collecting cups, to clean a table for us and he removed the cups and tray, cleaned the tray, but left our table dirty....this same person was later seen sneezing into his hand and then proceeding to prepare food. Another barista said 'bless you' to him, but didn't even think to recommend he washed his hands....Disgusting....
December 2023 by katewK4793MH
What a terrible Nero. We usually frequent Nero wherever we go feeling it is always of a standard however this was awful. Had to ask for the flat white to be remade but the second one was just as bad and we overheard another customer saying their flat white tasted like an ash tray. For such a beautiful building what a shame it feels so uncared for.
December 2023 by Outlaw Outlaw
One of my favourite coffee shops.
December 2023 by david pegg
I love the service from the staff bcoss they always know just looking @ me they know what I will like
November 2023 by Chelsee
A magnificent Nero's great coffee and wonderful staff.