December 2023 by Rob Sleath
They never answer the phone and if you go in to collect a prescription they have never got it prepared. They say "oh you could phone us" but when they are told there's no point as they never answer they deny all knowledge.Nornally when a prescription is sent to a pharmacist it gets prepared for you to pick up, but here they don't do that, so it means someone else could be issued medication that was for you.They are a very unprofessional operation.
December 2023 by Brian Howell
Outstanding service from pharmicist Aydin Aziz abd all the staff, courteous, patient, life saving.Many thanks Dr Brian Howell
October 2023 by Personal Email
Every time I go in here the staff at prescription counter are stressed out and under staffed. Exception is the blonde lady who is fab but I've only seen her there once . There is always always a queue and you are made to feel like pain for wanting to collect a prescription. I think you need to pay them more and get more staff, and train the ones that need it. Not rocket science.
September 2023 by Amy Hart
It?s just awful ? customers stood round trying to work out where the staff are. The environment is dirty and desolate. Come on the management of boots we can do better!
September 2023 by Sandra Hallett
Very lacking of staff. Late opening, queues outside waiting. Customer got angry due to not being served there was no one on the shop floor serving.
August 2023 by K D M
No staff, had to queue for ages just in the prescription pharmacy area just for over the counter painkiller. No snacks for diabetics. Pretty rubbish store and staff.
August 2023 by Nicholas Crane
Call them yourself, they don?t ever answer the phone.Always short staffed at the pharmacy with long queues.Picked up a prescription an hour ago that was incorrect.
July 2023 by Caron Starr
Pharmacy staff very good at ignoring you when you're waiting to be served. They also dont answer phone (short staffed) so 3 wasted journeys to collect prescription they can't find
July 2023 by Alysson Shaw
They were busy but staff very frendly and helpful.I think it could do with a refit some shelves look a bit short of thing so look under stocked.
June 2023 by Carmen Lascu
OK but not well supplied all the time
March 2023 by sharona zovich
Most useless staff I've ever experienced. Never anybody behind the counter. EVER. I don't know who manages this store but they should be out of a job. Disgusting service for a pharmacy/shop.
December 2022 by N J
Literally the worst boots I have even been in, avoid!
December 2022 by Clare Powney
Boots Keynsham does not answer the phone,after ringing 5 times I gave up.
October 2022 by Will
Hello we left a bag in your store today please can you let me know if you can return this to us. Has skulls on
October 2022 by John Williams
I have a serious condition and cannot be without my medication. On two occasions within last month although l ordered early l was told to return next day to complete order. The next day l was told the prescription was not there.l was very concerned as we were going away next day.My wife phoned the young girl checked and found them.l had to contact our family to go to pick it up. A few weeks ago l even had tablets that were not for me one being penicillin which l am allergic to.We have been coming to this store for two years and at all times most of the pharmacy staff appear to be really stressed obviously they are short staffed. The management need to address this for everyone's sake before an accident happens.