March 2024 by Richard B
In need of a makeover. Getting rather tired.
March 2024 by Bethany Young
Lovely stay! We had a sweet note and some chocolates on arrival, and the lady on reception was really nice. 100% recommend *****
March 2024 by Jose Uy
The staff is always friendly and accommodating. Food tastes great in the restaurant . Clean room.
March 2024 by Duncan Moss
Great rooms and fantastic
March 2024 by Peter Tucker
Excellent service by staff plus breakfast was
March 2024 by Carlos Ernesto Mykitka Wood
Go through the door
March 2024 by Daniel Pearce
Second stay here. Again visiting for a coarse at the Bertinet Kitchen. Nice clean room. Helpful staff so for the price really can't complain. Be back again for my next
February 2024 by Alan Hudson
Good value, young lady in reception was a real star , nothing was to much trouble for her.Walkability: Very central
February 2024 by David Atkinson
'Bed' was not suitable for sleeping on. The room fell a long way short of "super comfy" and "family friendly".We got a family room with a double and two single beds. One of the singles was the base of a sofa with a 5cm built-in layer of wide spaced, tired springs and a single wooden piece across the middle. It was not suitable as a bed. Not even my 9 year old was light enough to lie on it without the bar pressing into him.Reception were unable to provide a proper mattress, alternate bed or alternate room. The best they could do was some extra duvets.It's not like there's much choice when you have tired kids ready for bed other than to accept a bad night's sleep. Really disappointed.Rooms: Really disappointing room, flaking paintwork, scuffed walls.
February 2024 by Pete Dawson
Great for Bath City centre.Great breakfasts. (14 Feb 2024).Premier plus if you can.
February 2024 by Conor Farrell
Stayed for business on a Thursday after being in Exeter and Taunton.No one answered the phone on the 5 occasions of being rang.On arrival it took 30mins to check in due to the system being down. No staff on front desk and only one kiosk working. No urgency.Bed was clean but lightblubs missing in room, mould in bathroom and hung ceiling. Room was freezing with no heating on despite it being -7deg.
February 2024 by Anna
Locates 5mns walk from the thermae and 10 minutes from any central turistic point, very clean and well managed.
January 2024 by ChoqueraX
Nice size rooms and comfortable beds. The coffee and tea sachets were available in the hallway if you needed more of them. The staff were friendly and
January 2024 by Gary Burbidge
It's placed in a good place....
January 2024 by Louie Winfield
Clean, tidy. Rooms were hot and beds were comfortable. Staff were polite. Only 2 problems I had was the vending machines weren't working properly so couldn't get any water during the night. And Only 1 large towel and 2 hand towels between 2 people. Other than that, everything else was good.
