July 2022 by Gavin Bahadur
One of the most difficult companies I've ever dealt with. So much criteria to pass which is absolutely unnecessary. How many times do people impersonate others when they are calling to deal with a problem. It's a bloody phone contract and you are made to feel like you are trying to break into MI5's mainframe. Then when they send you the questionnaire and you put 0 or 1 down with how impressed you were with their customer service it won't let you send it. Absolute joke
March 2022 by Deborah Buttery
Inexperienced staff members who could not be bothered to chase up issue and were only interested in selling add on products you don't want
February 2022 by Mandy Robinson (Mandie)
Loiuse is such a helpful sales advisor who listened and offered a range of services for us to think about. Her patience was fantastic dealing with us as older customers.
December 2021 by Andy Burnerr
Went in yesterday with my 80 year old uncle to replace his broken phone, luke took the time to understand what he needed and got him sorted out. We were in and out, all done in no time Al all.
November 2021 by Dorothy Bond
Staff are clearly not trained properly, so that's not their fault. It's all about sell sell sell. Just do it online. Hopefully you can get what you want then.
November 2021 by Luke Batcheltor
New staff create a different atmosphere in store. Taking more time with quality service too!!
November 2021 by peter langham
To in your face to make a sale could not just ask a question and get a straight answer they JUST want to sell you something even if you dont want it
September 2021 by Michael Turner
Wife had a phone update three days ago the person on the phone, said to take the new phone into the town centre shop, and they will assist with transferring data. Waited for thirty minutes to be seen, only to be told we need to book an appointment cos it can take up to an hour, and it's£25. No mention of a cost by the phone person, no mention of needing to book. Appointment booked for tomorrow, it had better be worth the wait and cost.
September 2019 by Richard Snow
Really helpful staff, sorted Al my issues.
August 2019 by Claire Hern
Always helpful good service
July 2019 by Mind Your Business
Got done what I needed to get done in the end but my godddddddd its slow. Theres only two guys working there, so generally if a customer comes in they spend approximately 15 mins at least with each customer. Most people just leave in the end and can't be bothered to wait around. You don't even an acknowledgement either whilst you're stood around clearly waiting for them to assist you.
June 2019 by jenny pearce
Staff are always friendly and look for the best offers for what I want ... Been with these for 8/9 years and never had any issues
May 2019 by Isaac Awuku
Good customer service
April 2019 by Sandra King
Luke in the shop gave excellent customer service. However the tech people he phoned to assist, were not helpful at all.
April 2019 by Gill Faragher
Helpful following theft of phone.
