February 2024 by David Wilson
Nice big store plus Iceland great shop
February 2024 by Ian Kearns
Absolute lunacy. Visited store and found item damaged on shelf (1 of 4 items missing). Still fit for purpose. Offered to buy one or all remaining items but till staff and manager refused to sell. I offered pro-rata price, still nothing. They would prefer to dispose and throw in waste.
January 2024 by Nikola Gorlikowska
Prices are wrong on a lot of item or the price for an item is never there which is ridiculous. They need to fix the pricing labels because i never know the price for the item i want to buy.Other than that the store is alright, its clean and usually well stocked.
December 2023 by Surjit Singh
I bought some grey curtains in November and went to return them as they did not match my Deco . They were in the original packaging but not folded as the shop way so I took them back to the lady at the till and she was so rude with me as I didn't fold them the orginal way .so I said I have don't know how to fold them like the shop way . so she's opened them on the tell in front of all the customers very rude and starting to fold them then she noticed she had a big queue and she just threw them at the side of the till where you pack your shopping, she told me i can I can exchange them and need to go and get what I want for the exchange I spent an hour & half around the shop brought a trolley of goods , and when I got to the till the lady said that they're not going to exchange the curtains as that's what the manager has said, he not going to exchange them .!! John the assistant manager was very rude and kept repeating and repeating, him self the same words over & over agina ,!! I am not going to exchange the curtains for any goods no matter what you say .He really upset me i walked out the shop crying i have never ever had such a bad customer service experience in 50 years of my life !! I am not going to exchange your curtains for the goods he was absolutely atrocious very bad rude mannered. I said to him why has your staff on the till I said to me that I can exchange it for goods !! then now you are saying the opposite and it's not good enough customers service your staff needs training proper. I was so upset I apologise to him and asked him nicely he still kept saying no . THE TELFORD RANGE HAS VERY BAD RUDE MANNERED STAFF & MANAGEMENT!!
December 2023 by Rachael Humphries
Have had not such a pleasant experience before with being rushed when buying items and the lady serving me not giving me 3 seconds to put the items under the pram before serving the next customer however have rang in today and spoke to a gentlemen with an enquiry and he searched for the item and resolved my issue within minutes. Very thankful for his help and I will pop in and make a purchase due to his friendly and helpful manor.
December 2023 by John Witchell
Clean and airy big store with loads and loads of stock. Staff could be a little more approachable though.
November 2023 by Daniel Shelby
Was trying to do my shopping and some worker called "Reece" i believe pinged a dog treat at my head? then when i questioned him about it he asked me to bark like a dog? other then that some good deals on and did my shopping
November 2023 by Cheryl Hooper
Excellent freezer goodies. Well stocked for most things although lacking in the cleaning department.
November 2023 by Joshua Jones
Jackie & George on the tills 31st of October! Absolutely amazing customer service great to talk to :)
September 2023 by Jamie Birch-Davies
What a lovely store? It's well stocked, clean and the staff are really friendly. I don't understand why there's so many negative comments about the store. I'm looking forward to visiting again soon. Well done guys!! I give this store a full 5/5 star rating!! ?
September 2023 by Findlay Owen
Was in the range today with my mum shopping she suffers from low blood sugar and can get the shakes this can also lead to her having a seizure the staff where so good sat her down and got her a bottle of coke to help with her blood sugars I?m still quite young and wouldn?t know what to do in this situation but for the help from the manager Carl and liv she was fine afterwards thank u so much u where a great help
September 2023 by P K
Customer service needs improving especially the girl with blonde/brown hair on the end till at around 12/1 o clock
September 2023 by Karen Mellor
Thankyou Steve for wonderful customer service today, when I purchased the garden parasol from The Telford store this morning.Regards Karen.
September 2023 by dave wedge
I bought a hammer from this store, tried taking a nail out and the head of the hammer came off the stem, the quality is rubbish
September 2023 by Abarth club West Midlands
Wasn?t impressed. Staff can?t be bothered with you. Not helpful or friendly and as for the toilets!!!! You can?t use them unless you have a radar key! Don?t bother asking staff for a key if it?s urgent to go to the loo and your a paying customer they will simply tell you no. Been once and never again.
