September 2023 by Lee Evans
Do not use this scam of a company if you change your mind 30 minutes later said couldn't get a refund make sure you read terms and conditions absolutely awful customer service DO NOT THROW YOUR MONEY AWAY
August 2023 by Cameron Hickman
I had a great experience picking a suit here, the young lady that helped me through picking a suit was very helpful, polite and was nice to talk too!
June 2023 by David Broadhead
Ordered online and paid 229 to hire top hat and tails to attend an event of a lifetime at Windsor Castle. Turned up the day before to collect. Told it wasn't on the system and I must have made a mistake when ordering. Assured them I had a confirmation email. Told I must not have paid. Showed them the email receipt. Told it mustn't have gone through. Had to show my bank statement. This went on for half an hour before I was simply told sorry we can't get get you a suit for 3 days. Left very stressed and panicked. Went to peter posh and within an hour walked away with a suit that was not only better but half the price and amazing service. Will never buy or hire from moss bros again. In fairness to the manager Kelly it was an online order and she did sort a prompt refund but horrific to be left the day before what was a very important event that had a very strict dress code with no attire.
February 2023 by Ian Mckiernon
Really good service. Excellent staff.Helpful as I have mobility problems. Checked for requirements needed.delivered 3 days later. Very courteous.
August 2022 by Jay Brown
Some of the best customer service I?ve ever received !, I was extremely impressed by a younger member of the staff, who was instrumental in helping me choose a solid tie to go with my suit for my interview, was very helpful and also very well spoken. I won?t name but he knows who he is, thank you!
July 2022 by Stuart Hemming
I have a friends wedding in the coming weeks, been looking to get a waistcoat to match my suit. One member of staff was looking after a customer, another was folding, approached this member of staff for help, to be greeted ?what?s up? not in a friendly manner! what?s up, do you think that?s acceptable to greet a paying customer. Wasn?t very helpful at all. Will be not coming here again. This is the 2nd time I?ve had bad customer service from a Moss Bros store. Shame as I really like your suits.
June 2022 by nick forrester
Want the personal touch for wedding suits ,very helpful and professional
May 2022 by Karen Reynolds
Cannot thank Kelly & the team enough for the excellent service they gave us when hiring suits for our recent wedding. Kelly went above & beyond to ensure everyone?s measurements were taken & suits order on time & the support she gave when one waistcoat was a little snug just a day before the wedding was really impressive. Such professionalism & attention to detail was much appreciated, thank you
May 2022 by Lauren Rowland
We made an appointment for Sunday 24th April, we were taking my partners (the grooms) friends (best men) and our dads for their suit fittings. We had already purchased my partners suit from there in February and had great service. We were looking to hire the suits but was also looking to buy incase we didn?t like the hire range. Willing to spend up to £400 per person.However, when we arrived there was a gentleman working who I presume was a manager, I have to say his customer service was despicable. I explained what we were looking for with regards to hire first and he basically said ?go to the back if you want hire? and walked off. When approached again for a bit of professional guidance, he just was not interested in helping and said ?go and have a look at what you want? maybe this is just me but when booking an appointment and your told you get a one-to-one expert styling service, that?s what I expected. I am disgusted at the service from This person our appointment was at 3pm. I am so frustrated at this as planning a wedding is stressful enough and a styling expert is supposed to guide and help, we did not get this at all. I am so tempted to now return my partners suit and go to another store who was so helpful and friendly and was also shocked by the actions we received in your Telford store. The store has now lost out on potentially £1600 from us. Possibly more(£2000) if I do return the other suit.I will say though, just before we was going to leave there was a young man working in there who did come over and try to help the minutes before we left, he was dealing with someone else but he came straight over when he had finished with the other customer, he was lovely and polite. Problem was the damage had already been done. We felt deflated at this point. But I don?t want him to think we wasn?t grateful for his effort.It doesn?t cost to be polite and helpful, but he needs to remember he?s being paid to provide a service, which he didn?t deliver.
May 2022 by Rod Jones
I got fitted for a shirt which I thought at the time was small. I was reassured it would fit. On arrival to my home address it was ,as I thought too small. Sent it back by mistake as I used the return ticket, only to find out that I should of taken it back to the shop, which we only go to Telford perhaps once a year. I have tried to ring but waited for over half an hour to be connected three times.I later went back to the shop to explain the situation but still nothing.Perhaps this might jog them into contacting me. I doubt it.
December 2021 by Bad Review
The blonde lady behind the till gave me and my wife a horrible look as soon as we walked through the door...took my money elsewhere.Sometimes energy and a smile can get you a long way.
October 2021 by Jason Bentley (Swampy)
Very friendly service, and was treated very well by the staff. Went in for a suit measuring for my sisters wedding, and I was tended to promptly; which felt like a personal experience. Felt like I had my own personal tailor. Would recommend.
October 2021 by Sarah Jenkins
Lovely selection of suits, went in with an idea of what we wanted, Tony was more than helpful with advice and suggestions. Came away very happy will definitely go back.
July 2021 by Mithun Dey
Dealt with Kelly over the phone. Couldn't have been more helpful. Very calm and collected. Had an issue which another branch couldn't sort out, she got it resolved in less than 5 minutes. Highly recommend. Cannot praise enough. Fantastic customer satisfaction.
July 2021 by Gabe Alves
Visited Moss Bros in Telford following a disappointing experience with Hockerty Suit Tailors. I was helped by Tony who was absolutely brilliant from the get go. He is a credit to that store and could not rate him highly enough. He took into account my build, complexion and style to help me choose a beautiful suit ready for my graduation and an upcoming wedding. Also sorted me a shirt and tie that compliments the suit really well. Thanks again Tony keep up the great work.
