November 2023 by Kayleigh
Slowest pharmacy in telford.
October 2023 by D
Polite enough but ridiculously slow! So annoying that you have to air address details to everyone in building...and it is always busy!
September 2023 by John Forster
Very efficient and helpful
July 2023 by David Mangan
Outstanding service, yes you sometimes have to wait, but the care & advice when requested is excellent.
June 2023 by VIKKI Robbins
Superb service especially taking into account how under pressure they are with the amount of people they have to deal with. Small pharmacy serving thousands of Lawley residents,
April 2023 by J Crosby
The whining reviews about queues prior to this take no account of this the being the only pharmacy that serves a huge development of several thousand new houses. The queues are due to demand, not any failing of the team that works here.Our experience is the complete opposite of those that have chosen to complain. Both pharmacists and staff are incredibly helpful and patient in dealing with the huge demands made upon them. They genuinely care about the people calling there and are exemplary professionals in my view.
April 2023 by Sara Cureton
This pharmacy is fabulous. They go out of their way to provide an efficient, friendly, polite, caring service. They have a small room where any health issues can be discussed confidentially, and they listen empathically-this is particularly valuable as so many in our area cannot get timely GP appointments.The role of pharmacist has changed hugely, and they have to do more to make up the shortfall in GP numbers. This means despite having more staff they are often under pressure and this does sometimes mean a bit of a wait. Personally I think that's ok as someone's need is being met and mine will be similarly addressed! I've always found the staff to be really helpful. Unfortunately with higher demand for the meds I'm on and Brexit which has led to shortages they sometimes can't meet my prescription but they then spend time chasing it up..exvellent!Best pharmacy ever!chasing it, superior service imo. I can't fault them. Sadly sometimes customers fail to appreciate the pressures they are under and are a bit rude
February 2023 by Sian Hallewell
Went to collect a prescription today, waited 33 mins for the prescription- during which time 4 people who arrived significantly later all given theirs. I Asked twice if there was a problem, 1st time said they would check but given no response, 2nd time, a minute later prescription arrived. Not happy with such a long wait.
February 2023 by JLF006
Im not certain why there are any reviews above one star given the appalling service here. I have literally been sat in there by myself and had to wait HALF HOUR for prescription pills. I have also had to wait nearly an hour in dreadful queues. As someone who relies on medication I am appalled that it takes so long to prescribe them.
December 2022 by Rob B
For years now they have had sporadically late openings with queues outside the door. Even their staff are waiting to get in when the pharmacist/proprietor saunters up nonchalant to the fact they're 20-25 minutes late. Shocking.In addition to this, they once prescribed an adult medicine dosage to our 3-year-old toddler - they knew her age as it was written on the prescription. Luckily we noticed and took it back. Had to stand in their inordinately long queue for the second time with only a vague apology.I'm surprised there aren't more reviews calling this out - I presume (like me) no one has the time alas this pharmacist is overbearingly bad and forced me to make the time.
December 2022 by Sonia Stokes
Great chemist, always busy but will take the time to help you,nothing is to much trouble for them.
November 2022 by Lucy Gillett
I have been a customer of Lawley Pharmacy for 7 years, I have multiple health conditions and a complex care plan. The team at the pharmacy have always been absolutely fabulous at being an active part of my care plan and I cannot find fault with them at all.They take their time to make sure they are no negative interactions with my medications, have made suggestions and supported me along the path to living independently and as healthy as can be.During the lockdown period they were often my only contact with the outside world and they went out of their way to make sure I was cared for. Following that period and still in such uncertain times for someone who has a comprised immune system they support me to their fullest capabilities.They are an amazing team that work hard behind the scenes to look after a huge amount of people locally, extending their hours and going out in to the community. More than anything else I trust them to provide the best service possible to care for my health needs and have no hesitation recommending them to all.
October 2022 by Stephen Kerr
Shockingly bad! 4 members of staff in and only 1 managing the till, waited 40mins to pick up 1 bottle of medicine! No urgency when it gets busy and queue outside was at least 6 deep! Just awful!
October 2022 by Sarah Moore
Very helpful kind Staff thank you for your help today x
October 2022 by Garry Seabrook
I have found all the staff very helpful and go out of there way
