May 2023 by Abie W
Come for lunch as a treat for my little girl before nursery and met Daddy whilst he was on his dinner from work. Customer service was terrible. Staff looked so miserable. I wanted a cooler as it was warm but the scream had changed. The lady serving me looked at me as if i was an inconvenience. After she took my order i even commented how annoyed everyone looked and her reply was one of the ovens had broken. Out of the three woman working not one looked at us and smiled or made an effort to talk to us or made us feel welcome. Personally if you working in hospitality you need to have something about you. The customers that come in are keeping that business going. They don?t return you have no job. I also thought the choice of cake was very limited. Everything looked like it had been sat there a week. Our order was £25 wish i?d of walked out and not spent a penny when we walked in to the cold welcome. Won?t be returning. Shame as it?s the closest one to home.
February 2023 by Lewish05
Came in to catch up with a friend and the service was poor by jan, I had expected to come for a fudge frappe but no fudge? He didn?t explain to me what they had ran out of or had non. Service was not what I expected and my receipt did not have my items displayed therefore I could not get a refund on an item
February 2022 by BFAA-allergies
It was Valentine?s day, and they shared the love. Told them about my food allergies, all equipment was cleaned and recleaned, they were respectful, polite, and nothing was too much trouble. Thank you for making me feel safe.
December 2021 by timpT9330XA
Just got into the drive through queue at Telford Drive Through and after the usual couple of cars in front of us went through we tried to order to be told there was no alternative milk at all... We are now stuck in the queue and can't have any drinks... Totally incompetent staff and management as how hard would it be to put a sign up BEFORE you get stuck in the queue. Switching to Starbucks...
January 2020 by PurpleWraf
We visited this establishment on 16th January as we were early for the start of our film at the Odeon Luxe. Service was very slow as there was only one member of staff who appeared to work there. The young lady who served us was smart, polite and friendly, clearly doing her best to serve the customers. However, the premises was disgusting. The cutlery, plates and tray we had were filthy, with the previous customers lunch still clinging on for dear life. The tables were sticky and dirty. The seating, window ledges and floor covered in stains and crumbs. We were appalled that basic hygiene was very clearly absent from this establishment. A deep clean is seriously required. We definitely won?t be visiting again.....Wipe your feet on the way out!
August 2019 by Pauline Lube
I ordered a medium Americano and was charged for the cream! I've never been charged at any other Costa for cream???
July 2019 by James Cheers
I visited this place to have a nice Americano creamy coffee for the first time. The Coffee was great, also the staff were lovely too and a good setting. I would recomend to everyone.
July 2019 by amanda evans
Came here 2 months ago, to be told the dishwasher was broken, not a problem then, but the diswasher apparently is still broken, so we can't order a pot of tea, all drinks are served in takeaway cups & food in bags, how does a company of this size of Costa justify in serving drinks & food in throw away cups etc. I find this unacceptable in the current climate. Also the customer service leaves alot to be desired. The 3 young girls on duty were busy socialising with each other, one even folded her arms & looked bored whilst serving a customer, this is not the customer service that I have come to expect from Costa
June 2019 by lindaj241
Nice enough Costa - what you see is what you get. Service nothing specially and not dog friendly unless you sit outside.
June 2019 by neil thrippleton
Never open on time, always late. Manager useless and doesnâ??t never have the decency to acknowledge customers.
March 2019 by Trilby Fedora
Been here before and the coffee is fine, just as good as any other branch. However, unfortunately informed in person today at 9.15 that they don't open at 9am on Sundays as shown via the Google page here, thus, wasted wander on the way to retail park on a day off. Please change this and/or inform customers when you do open rather than state that you're not, as your homepage simply suggests when you're open until.
December 2018 by Michael Johnson Johnson
Lovely coffee and excellent selection of sweet treats ð??
November 2018 by panda ww
Same as any other costa no pannie machine due to referb ..if they get order right and not mix milks then yes a good place to go for a brew
August 2018 by Alison Caine
Helpful and friendly staff very warm and welcoming. Relaxing atmosphere.
August 2018 by Alex Robinson
The best coffee shop in the area. Tucked out of the way at the cinema. Excellent service and a relaxed atmosphere.
