December 2023 by Pattty
Our first time in Ironbridge, so please we decided to pop in here. What a fabulous establishment, great choice of drinks, including real ales - so refreshing to find a pub that isn't owned by Marstons or Greene King! Family owned, and it showed. We decided to have lunch, hubbie had Cajun Blackened Rump Steak and I had the Halloumi and Mushroom burger. Wow!! The taste was amazing, so many great flavours, would definitely recommend both. Pity we weren't in Ironbridge longer! We will be returning to the Swan. Extremely friendly, professional and accommodating staff.
November 2023 by Iakovos Kyriakakis
When you are in a position to help a hunan being and you act otherwise, You are a bad person, not just bad employee. I was sick with high fever and a very bad sore throat. I came in the shop and helped myself with some medicine. I finish the transaction at 21:57 exactly. The time i stepped outside the shop a woman locked the door behind me. That very moment i remembered that i needed sth to make a hot drink at the hotel. The time was exactly 21:58. The woman refused constantly to help me, although i told her that i was sick. (i bought counterfever pills just a moment ago) and definately she could see that i was not well. She kept arguing with me until the time was 22:01. Then she started being unpolite teling me that her job has nothing to do with my illness and locked the door.Travellers from abroad gives life to such shops and must be treated with a much better way. When a foreign person is sick in your country and needs help you help him. No questions asked. You are not only a bad employee but a bad person too.
November 2023 by Graham B
We dropped in here last night in the hope of something to eat. The staff were very friendly and welcoming, nothing was too much trouble for them! The beer was excellent, and the food arrived quickly and was also excellent. Cajun steak is a game changer! Would certainly look to eat and enjoy a pint here again when in the area.
November 2023 by Kieran O
Dropped in late on a Monday without booking so we were chancing our luck; however, on arrival we were greeted by very friendly staff who were happy to get us seated and fed. A gent called Emrys looked after us all night; he was more than helpful with our food order and his own recommendations. Nothing seemed too much for him, really added a lot to our night which we really appreciated. He checked in on us pre order, which had to be delayed due to my other half being indecisive but that wasn?t an issue. Checked back once we had our food and again for further drinks later in the night. 5* service throughout. Food and drink were spot on, couldn?t fault anything. The Halloween brownie was a fabulous end to my meal as well, again recommended by Emrys. Fantastic evening, won?t be long until we return!
October 2023 by 35KateJ5
The food was amazing. Really different and so tasty! Lovely, attentive service. The atmosphere was brilliant and the musician was great.
October 2023 by amandadU9027JH
Amazing food, the topped fries with mushrooms and blue cheese were divine! Food was well presented and delicious. Atmospherw was good and there was love music who interacted with the audience (S4TW). Good selection of drinks and large amount of seating indoors and out. Would return again to eat, drink and socialise if back in the area.
October 2023 by Pioneer787547
Despite it being busy when walking in to this lovely establishment we were made to feel welcome. An not as most places are where you have to wait for a staff member to seat you an serve you for an age . There was no rushing us like the usual sit here an then order NOW scenario as soon as you entered the building. Was nice to be allowed to choose where to sit. But we had a warm welcoming from the Lady I presume was the manager an more than lovely table service from the waiter an waitress. Great selection of beers and wines. No Guinness or Jameson?s sadly ????. An only the one cider on draft ? but a selection of none apple ciders. If you like that type. The food was beautiful the kids had yes Mac? an cheese but this was something els wish I had chosen this to be fair with the extra buffalo chicken added ?. Instead I had a steak not just a steak. But one cooked like ? spot on as asked for. It was melt in the mouth good ? an was like when you eat something so good you want to eat another 2 or 3 more because you know you won?t be able to tell when you will have another like that. Being honest the food was just great, must of dropped lucky on chefs this week , great beers an lovely lovely service. And an amazing warm atmosphere from the moment you walk in to when you leave thanks to the front of house team. Despite the running around at times they seam to be doing. The effort is 110% if not more. Can?t wait to visit again.
October 2023 by Arcadia2015
Booked a Sunday lunch with my mum for the 1st anniversary of my Dad's death. It was very busy as the weather was so nice. We ordered drinks that came in good time. I asked for tap water for the table. Didn't come. 10 mins later my husband asked again, didn't come. 3rd time of asking we were told the barman had a few drinks to sort out 1st!! 5 minutes later we were brought one bottle of water. I explained we asked for tap water. Then brought one glass!!!! I explained we asked for 2. So, after 35 minutes we eventually had our tap water! No apology offered at any point Clearly not enough staff Then, it got worse. My roast arrived. We asked for 2 large with crackling. The crackling didn't arrive. Had to ask again! Eventually 4 tiny bits of crackling arrived. I had some beef but after the 1st mouthful I couldn't eat anymore. It was seriously 'spicey' and 'smoked' I tried the others meals and they were perfect. I was told that it comes smoked. The other members of my table didn't have that awful taste. It ruined the whole meal. Was offered for it to be changed but didn't want to wait. When we asked for the bill, the waitress was quite dismissive of us. I have worked in customer service for 30 years and unfortunately management have not trained their staff well. Left feeling bitter, taste wise and that a special occasion was ruined.
September 2023 by CarlyannLMT
Really welcoming from the moment I walked in greeted and shown to table, service was great friendly chatty staff, nothing too much trouble and the food was absolutely delicious will be back again! One of the best burgers around!!
September 2023 by Dunthumpin
For a venue in the prime position of Ironbridge with all that passing custom and our lunchtime booking the experience was average to poor! The welcoming staff are courteous and polite and our waitress was very good. Our meal however was delivered timely but after a tasting potatoes, ciabatta and Yorkshire pudding, beef etc its was quite obvious that the only item on the plate that was hot was the Gravy, the rest were lukewarm. The waitress came over and asked "how is your meal?", I told her that is was Luke-warm and the Yorkshire pudd was covered in oil. As this was a treat from my daughter I didn't take it any further. I expected that she would pass the message onto the kitchen who would provide at least a re-heat or replacement meal. Nothing happened - A shame really as nice front of house staff let down by poor kitchen staff!
September 2023 by Donna K
As always a great atmosphere walking in, lovely area behind the bar, we were seated in the dining area near the kitchen. Walls, and the kitchen door were scruffy and dirty. Other doors were dirty too. The bell to alert staff is very annoying. The toilets were dirty and I couldn't get hot water, which is not good if the staff have to use them. Staff all very young and need supervision. Had to leave the table and go to the bar for another drink. The dining area was nearly empty so the staff were not busy. Food less than average. By far nicer places to eat in Ironbridge. It requires a visit from environmental health to review hygiene practices.
September 2023 by Karon J
I had been looking forward to this ?treat? - what a big let down?? where to start!! The smallest tea pot in the world - first pot cold! 1 tea bag & no spoon 2nd pot hot but still only 1 tea bag & again no spoon even after asking!! Waitress said they were busy- they weren?t!! No excuse anyway! Food arrived - without any plate to eat off! Again had to ask! At no point were we asked if the food was okay?.. No one asked if we need a top up of tea ( barely a cup each in the pot) or any other drinks. No plate for the dessert - or fork! Very disappointed as had this booked for over a month! Will not be returning as we were made to feel inferior to people having meals. If they don?t want to offer Afternoon Tea - remove it from your web page!
September 2023 by Traveler07813479993
We had the best chilli I have ever had. Delightful. There was live music. Staff were very friendly excellent beer on tap. All in a great experience.
September 2023 by rywhthd
Had a lovely meal, table by the window overlooking the river. My wife had the fillet, perfectly cooked, I had the brisket, well cooked and the gravy with it was delicious. Perfect service and good value.
September 2023 by John f
Firstly this review is no reflection on the delightful young lady who served us on entry to this venue and served my drinks at the bar if only the other staff were as courteous and professional.......now on to my appalling experience on arrival got drinks asked for s table Barry chuckle then put us on a table so far so good handed menus ...left to decide then for the next 30 minutes I proceeded to watch Barry chuckle totally ignore me and my wife as if invisible ..at this point I was getting a little fed up so popped round to the bar saw the young lady who said il get him to come now so I returned to my table only to be followed by Barry chuckle who yes you guessed it went to the wrong table totally ignoring me again .....as they were watching this unfold from the bar the young lady quickly shouted at Barry chuckle who totally ignored her so she herself had to apologise and take my order .....now on to the food well starter came quick looking like it had just been pulled out of the nuclear reactor at Sellafield it was that hot ?..obviously microwaved to death ...just about edible ....then the mains went for the all American burger well what can I say was a total disappointment can only say that it only reference to American was the charred remains of an atrocity to sever to mention ....absolute horrendous ......we finished our meals and again was sat waiting to pay so again off to the bar again where I encountered the new manager on making my feelings known without a hesitation she was quick to offer a refund ...Which I refused flatly as if you simply giving money back you only masking the problem..how about spending that money on decent staff training .staff uniform and more importantly a decent chef .. oh a replacement for Barry chuckle and a decent pay rise to the girl front of house .....
