Poor opening timesOnly open for very short periods and at the busiest times day and difficult to get there
March 2024
The staff on site are great. Sadly senior management don't let them do their job like serving customers as the collection office is only 16 hours a week. That's pathetic. Imagine starting a business based on customer service but only allowing customers in less than 10% of the week. The phone line is awful also.
December 2023
Tried to collect a parcel in shrewsbury. The collection office times have changed to the busiest hours for traffic on a main road to the town centre. Almost impossible to stop. I am also disabled so have to park nearby. Also had a card through the door for failed delivery saying redelivery tomorrow. I waited in, no delivery... read full comment