Bit of strange experience today in HSBC. My grandad went in to take some money out to pay for a vehicle. Because it was a large amount compared to normal they refused to pay it out concerned someone may be forcing him. I was waiting in the car due to lack of parking near by and it being near closing time. They actually... read full comment
July 2023
I have had multiple dealings over many months with Laura at this branch. Her communication has been the best of any bank I have experienced. If you want great customer service, this branch, Laura, and you're winning.
April 2023
Everyone Deserves Respect - Unfortunately HSBC have complete disregard for their own customers - Works both ways you know!I’ve been continually let down by their service and services. It’s no wonder that when you look at the survey results that high street banks are falling miles short of the digital competition!HSBC... read full comment
Support for all your simple or complex banking needs, with access to a counter service (Mon-Fri only), branch colleagues and specialists on site
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.