March 2024 by Jackie Tett
My husband and I went in this morning to sort out a POA and were greeted by a lovely chap at the door who asked us to take a seat whilst we waited for someone to be free. After about 10 minutes Caroline invited us in to her office space. She was a delight to work with and sorted everything out promptly and professionally. I'd happily recommend.
February 2024 by William Cartwright
I needed my a bank statement for my DBS check and everyone was super helpful. Great service :)
February 2024 by Roy Palmer
I wish to thank the Barclays team for help in spotting a scam on my account.This as happened three times now and Barclays have spotted it.
February 2024 by Andy Williams
Lucky enough to get a nice little refund from DLVA, but annoyingly they do this by cheque even if a Direct Debit is set up. And with Barclays closing so many branches recently I had to drive then get Park and Ride into town. However, I was greeted by a very friendly and helpful cashier, meaning the trip was overall positive despite 10% of the refund being lost on being forced to travel.
February 2024 by mark nursey
Went in store yesterday 17/01/2023 and met by Caroline.I enquired about the best interest for my accounts.Caroline took me through step by step in how to move my money into a total of 5 new accounts.Her knowledge was second to none, She was due to go to lunch but this did not stop her doing a completely professional job with me.Once again thank you for the service and time
January 2024 by Gareth Penny
I have to say this branch is outstanding after I had a negative experience at Telford , I ended up speaking with Caroline who I have to say is outstanding who help me sort out a problem and she handled the situation fabulous. From the moment we walked in to branch we were dealt in a provincial manner.
December 2023 by Ian Holgate
I have just been in to the Barclays local at Oswestry library and seen a lady called CarolineShe has helped me with a fraud and refunded the amount so I am now able to celebrate ChristmasThank you Barclays Caroline was amazing
December 2023 by Howard Gough
I I went into Barclays bank Shrewbury very upset re the health of an elderly relative. The call center said i was unable to see someone till next week. However a lady called Gill on front desk tried to book me in and a lady called Caroline Izaac walked passed and took me into the office and looked after me there and then.I have to say the service from the staff was fantastic and caroline was so patient and a credit to Braclays Thanks
December 2023 by Lynn Nicklin
Adana & Nicolle were both very pleasant & very helpful with my enquiry in the Shrewsbury branch yesterday. Couldn't have had any better service. x
August 2023 by adam craigie
The most miserable banking experience every time. We do our business banking with Barclays and using this branch is the slowest most miserable experience. Whoever designed this concept and manages it on a day to day basis needs to find somewhere else to go because they have ruined this!
April 2023 by Khalid Said
This morning was my first visit to Barclays Bank branch (Castle Street) for months. I absolutely loved it, great experience. I only wanted to use the cash point machine. Got welcomed by a wonderful and very professional lady, I wish I've made a note of her name. She was amazing. She very knowledgable and really helpful. I was in and out in 5 minutes because of her. Huge thank you Barclays Bank and staff. You continue to impress me. I've been with Barclays Bank for almost 30 years, I am in for life.....I am really sorry for not able to mention the lady's name. I am sure all staff are great...Have a great weekend and keep up the great work.
February 2023 by Jack Peters
The absolute worst branch. We wanted to open a children's savings account and it says on the Barclays site we need to do it in branch. We get to the branch and they tell us to do it online/via the app but that just tells us to do it in branch. Wasted a trip to try and open this account and the staff are there telling customers false information so they can do less work.
January 2023 by Andrew Wootton
The system of having one person taking your name to put you on the "list" is a joke, i spent so long waiting i had to leave! It's a shambles!
January 2023 by Robert Heideman
Barclays Bank in Shrewsbury is just awful! They now have a board with some rubbish about doing their utmost to satisfy the customer. It always feels that there is nobody managing the branch and as a consequence, we are forced to deal with the inept and often rude staff, that work there. Thankfully, I bank at Lloyds too (in Shrewsbury). Friendly customer service and help are still available there,
October 2022 by Isabelle Robotham (Issy)
Extremely rude and hostile woman on the customer service desk. Definitely avoid.