February 2024 by Claudia Feehan
Communication from Tapi at Telford has been awful. We ordered new flooring before Christmas, which was due to be fitted 15th January, (fitters are brilliant, really helpful & wouldn?t want any other to do the fitting, first class). However, the flooring was inferior & needed to be re-ordered, we were ?penciled? in for the following Monday & told we would be kept informed by the store. We received no contact by Friday morning so we rang them, as we had to arrange time off work, we rang 3 times before we received a call back, during my conversation I was informed by the manager that he intended to call at 5pm to let us know if flooring had come into stock, not very helpful as how can we arrange time off work on Friday at 5pm for the following Monday! We were not kept informed by the store throughout this, we were left in ?limbo? living on concrete floors & not knowing whether we should book time off work. It would have been good customer service had we been kept informed either way!
June 2023 by Diane Pickett
Carpet fitted today by brilliant fitters who not only did a good job but took all rubbish with them. Excellent service and advise from showroom staff. Really pleased with my new carpet . Not cheap but well worth it xx
March 2023 by Eugene Kucharski
Very friendly and helpful staff and prices are reasonable
March 2023 by tracey Taylor
Excellent choice fantastic carpet great fitters. Showroom assistant was not pushy and advised on what would be best. And did not push high priced carpets will definitely return very soon for living room. Thank you Tapi.
November 2022 by Ellie Steventon
Thank you so much to the staff in the Telford branch that helped so much today, such compassion and understanding to an extreme situation was unexpected, your kindness is very much appreciated. Thanks all.
May 2022 by Calvin McFarland
Awful service on both occasions that I have entered this store and will not be back for a 3rd attempt. I first went in a few weeks ago and was ignored the whole time, while staff stood around a computer laughing.Tried again this afternoon. One staff member was helping a couple. The other 2 staff members were sitting around doing nothing and ignored me again. One was on their mobile phone behind the desk, while the other was on their phone as well. One of these staff members then proceeded to sit down and smoke his vape in store... Not the kind of service you would expect from a store with whom you have to give a lot of money to. Went to SCS instead and got a lot better service and I will give my sales to them.
May 2022 by simon Dale
Great service with a large range of products.
April 2022 by Ginger cat
Outstanding service, was DELIGHTED with what I bought as I didn't want to spend too much. The older gentleman had a great sense of humour ? and nothing was too much trouble. I asked myself why I didn't go there before! Thank to all the staff, they were willing to help.
April 2022 by Allsaid N done
Outstanding service, was DELIGHTED with what I bought as I didn't want to spend too much. The older gentleman had a great sense of humour ? and nothing was too much trouble. I asked myself why I didn't go there before! Thank to all the staff, they were willing to help.
April 2022 by nat sox
Stood alone in-store yesterday around 4pm hoping I could get some help as I couldn't see what I was looking for after spotting what I wanted online. Guys working on rolls near the back could clearly see me but not a soul even said"we'll be with you in a minute". Felt like a complete lemon.Just ignored. Walked out and went elsewhere
March 2022 by Jude Bassinder
Absolutely first class customer service and knowledge from Jordan.
October 2021 by Sean Whitmore
Awful customer service. Wanted an estimate for flooring on our new build property, due to ready in 5 months. I know the time frame isn't ideal and prices change. Spoke to a gentleman explained our situation and was made to feel like a utter fool. Really unprofessional and wouldn't entertain going back. I'll stick to the small independents, who would be grateful of the business.
August 2021 by Claire Mosedale
Booked an appointment, so shop had very few customers. Staff were helpful but not over attentive, allowed me to browse at own pace
September 2020 by Raj Bassi
The inside decor was very impressive and not like the other carpet stores. I prefer a store to be beautifully laid out to show off their skills, experience, knowledge and quality of workmanship. I will have to test their service guarantees and promises that they are meant to be different to their competitors.
March 2020 by Debbie Colley
had a lovely landing and stair carpet fitted price really reasonable, good quality, good standard of fitting