March 2024 by John Kenny
I have to hand to these ladies, they did a marvellous job when my wife and I went in to replace our passports. We were taken through the application process quickly and efficiently, photos taken and the process was complete. In no time. Nine days later and our new passports are in our possession. Great job and thanks a million.?
March 2024 by Rose Phillips
A Very helpful lady called Sharon Abby also very friendly what a good service doing our passports
March 2024 by Jonny
I?m quite surprised when I read a lot of the negative comments on here?I?m not one for offering undeserved praise, my comments here are based entirely on my experience visiting the Madeley branch. I?ve always been greeted in a friendly, professional manner. I?ve always found the staff to be polite & helpful. They?re fun, you get the human touch which a lot of other robotic persons you encounter in CS positions seem to unfortunately lack. The branch is ALWAYS open during the published opening times which other branches seem to have trouble maintaining!! - This is a huge box ticker!! There are numerous members of trained staff here so the responsibility of being open doesn?t rest on the shoulders of the solely trained member of staff! They can remain open, covering absences which is also a big plus. During covid they stayed open offering their much needed services to folks during that somewhat scary time when there was a lot of uncertainty around?They were key workers remaining open during the lockdowns when almost everyone else was at home with their feet up?They did this even when some places were closed or slashed their opening times tremendously (even to this day some places haven?t resumed their pre-covid opening hours!). During that time, they were at their counters, they were patient & friendly with high spirits - which is especially commendable considering at that time their jobs were in jeopardy as the post office was due to close. They had cause to be stressed & down in the dumps with unemployment looming but they battled on, still at work, still with a smile on their faces! The post office was later saved but they didn?t know that then! The new owners are also extremely polite & really friendly & accommodating! I don?t see too many comments on here praising their efforts during those difficult times so I thought I?d take the time to do so! ???. Their services are even more vital now that all of the banks in Madeley have unfortunately closed! Without the Madeley PO there would be no local banking counter?you can make deposits/withdraws for almost any bank at the PO counter - the transactions usually show up on your bank account immediately?you can pay cheques into your bank account here too (these take a little longer but it still saves you a trip up town) - vital services now that the banks are gone! Esp when the TTC banks have reduced their hours, scrapping their late night openings too! ??. Their vital banking services save a trip to the town centre! Whilst we?re on the subject of their services being vital when other businesses are slashing their opening times?Royal Mail Tweedale?s opening hours are now a joke!! They?re only open from 08.00 -10.00 so having the ability to have your post sent to the PO to collect or dropping off your RM tracked parcels at the PO is a huge help! You can even have your Amazon parcels sent here for free to save paying postage (if ur below the threshhold for free delivery) which is great too! They juggle all of these numerous services, many of which change their rules, procedures on them all of the time which must be stressful & confusing for them. In spite of these challenges they battle on with a smile offering their vital services to all visitors?the awkward, challenging ones as well as the polite & friendly! You don?t know what trials they?ve encountered before they get to you! ? I for one appreciate that their job must offer it?s challenges for them but they still greet us with a smile so thank you! ??
February 2024 by Karen Price
Always friendly and helpful, Sharon and Abby go the extra mile to help with any queries or issues. Thank you ladies.
February 2024 by Sergiu-Calin Varga
Sharon Abby she's very professional worker, helpful and friendly.
February 2024 by Muntean Emilia
Horrible service, patronising owner. First time lady from post did not know about the V62 form or requirements. She charged me £25 but did not attach postal order. Form was returned after 4 weeks and I was asked to pay again because of lack of cheque being sent. So I went again to same post office as there was no option to fill form online since I had no v5c and wrong address. I went there whilst being sick and having to leave 2 children in paid childcare and after waiting a long queue, same lady who served me first time 4 weeks ago said she doesn't know how to fill form and I need to wait 30 min extra for the other colleague (who said he was the owner). After waiting 30 min extra his treatment was appalling and extremely patronising. I told him DVLA asked me to attach cheque or postal order to form and he was arguing with me saying he "knows better" and that he's been doing this job enough. He was sending me back and forth and not being clear about the prices or options in place and as my friend came by he even told her "oh you two are the ones who annoyed me last time and dont listen to me". We never saw this person before... I must say I left in tears and I never felt so humiliated in my life and that I hope that God has the power to forgive this nasty person because I know for sure, I don't...
February 2024 by Elizabeth Taylor
Excellent help from from Abby and Sharon in renewing my passport
February 2024 by Inga Krastina
Great service. Always kind and helpful. Sharon and Abby have been exceptionally helpful. Thank you x
January 2024 by craig symmonds
Absolutely brilliant service and always a laugh and a smile. If I'm honest, i think Abbey and Sharon fancy me a bit ?
December 2023 by Kim S
Shocking Customer Service. To stand in the queue and hear a staff member behind the counter bad mouthing a Customer who had just been served is disgusting. If you can't handle working in a Customer facing role then don't work in a Customer facing role. No professionalism. I won't be going in there ever again.
November 2023 by Alex Edwards
Staff are great and helpful, ideal that?s it?s attached to a shop just incase anything is needed.
November 2023 by James Crossland
Staff are always so friendly... ready with a smile and even laugh at your rubbish jokes
October 2023 by Emma North
Without doubt, one of the best POs in Telford. We don?t live nearby but always travel to Madeley PO when we have things to sort. Staff are immensely helpful and knowledgeable
October 2023 by Harriet Roberts
Can?t thank Sharon, and Sukhi, enough for all their help in finding a tracking number as I lost my receipt. They went above and beyond to help me out and can?t thank you enough!
September 2023 by Laura Loach
Thank you so much ladies!I hate form filling and I was so anxious about renewing my driving licence. At Madeley Post Office you can do it there and then, including the photo. The lady who served me made the whole process so effortless and easy for me - taking my picture and explaining the details to me without me feeling like a silly child. I hate post offices and you made the experience so pleasant and even a little fun. It's not lost on me how busy you are and how much you have to know, and juggle, so thank you for being so personal and friendly.
