March 2020 by O B
Shocking technical support for their products. Difficult to locate a number for them, when you do find a number staff are rude, hostile and completely unhelpful if asking a technical query. Sales rep slammed the phone down as she felt valid technical concern was wasting her time. I called back to ask if there?s a complaint department to which the receptionist replied she?ll she?s if Mr McAlpine is available. I was a bit surprised that there was a Mr McAlpine as I imagined the company was huge. Even more surprising is rather than take the call, Mr McAlpine passed messages over the receptionist?s shoulder saying tell him to call the rep. Upon questioning why Mr McAlpine would rather pass messages over the receptionist?s shoulder than come on the phone to understand the query which could actually highlight an unmet need, he instructed the receptionist to hang up. Supposedly they brand themselves the Plumber?s first choice. Yes. First choice of companies to avoid. Seems there is a culture of hostility towards customers within this company and I and understand why. Shame on these crooks.
July 2019 by Andrew Campbell
Visited yesterday - the 1 July 19 - in order to pick up a WC pan connector. Unfortunately the solo member of staff was unhelpful & it appeared my custom was an inconvenience for her and was told immediately she didn't have the product I needed. Fortunately, there was another customer in who explained what I needed, which prompted her to help and seek the required item. Then when I asked for some screws her face dropped as she said they're upstairs like I was asking her to climb a mountain to retrieve them. I told her not to bother I'd find some somewhere else. Disappointed to be treated like I was nothing but a pain in the rear for trying to buy items I needed. I won't be back.
July 2019 by Colin T
Great service from friendly and helpful staff.
July 2019 by Thomson Family tree
Great service
