December 2023 by Stephanie Caines
Quite quiet. But nice
October 2023 by Dan Mathius
The food was ok, the selection a bit poor, but the staff was very good. Particularly one lady who was very polite and sociable, she told us some stories about the castle and how to find a hidden passage!
September 2023 by jan mcqueen
We live locally and tend to eat here as a special treat. Nice to see the orangery has had a fresh coat of paint and chairs have been newly upholstered as it was a bit tired looking last time we visited. Not sure about the plastic orange plants though. The menu has changed and felt it was a tad pub grub also kids portion was rediculously large especially for the three year old we had with us. Our order took far too long to appear which was strange as only two other couples dining. Lots of young staff who spent a great deal of time looking bored as they had nothing to do. It was a very hot day when we visited and the restaurant was unbearably hot. They really need to invest in some blinds. There was no windows or doors open. Overall very disappointing visit.
January 2023 by Google user
We came as part of a spa package - despite the restaurant being almost empty we were squeezed onto a table right by the door instead of by the windows and the lovely view. Everything ordered took a very long time to arrive - for some reason we repeatedly watched waiters delivering dishes to small tables in the corridor outside the restaurant and leaving them there for anything up to to ten minutes before taking them to diners while guests and staff walked back and forth past them. There were several occasions when there were no staff at all in the restaurant for extended periods of time, meaning that customers arriving were standing around confused before eventually giving up and seating themselves. The staff member who seemed to be in charge continuously coughed and hawked up phlegm without covering her mouth, and another had what we were pretty sure was blood on her collar.
January 2023 by Sophie Roper
We came as part of a spa package - despite the restaurant being almost empty we were squeezed onto a table right by the door instead of by the windows and the lovely view. Everything ordered took a very long time to arrive - for some reason we repeatedly watched waiters delivering dishes to small tables in the corridor outside the restaurant and leaving them there for anything up to to ten minutes before taking them to diners while guests and staff walked back and forth past them. There were several occasions when there were no staff at all in the restaurant for extended periods of time, meaning that customers arriving were standing around confused before eventually giving up and seating themselves. The staff member who seemed to be in charge continuously coughed and hawked up phlegm without covering her mouth, and another had what we were pretty sure was blood on her collar.
December 2022 by M R
I have made a reservation for lunch for my partners birthday. This place has a potential as location is beautiful however waiters and waitresses require basic service training to start with. The restaurant was almost empty when we arrived, two small tables were occupied. We were sitted at the table just next to the entrance, cushions on chairs were dirty. We placed the order. Water for the table arrived fast however there was far longer wait for 2 glassess of Proseco which arrived just before starters. Portion size on a small side, visually not appealing, ordinary taste. I had a burger for the main course which was chewy, knife was very blunt so had a hard time cutting food into pieces. One part of the bun was barely warm, the other was cold as being taken out from the fridge a minute before serving. We asked for sauces which were literally droped directly on a table in single use pouches. Not the most polite. Nobody ever checked on our table even once, nobody cleared out plates post main meal or asked if we would like more drinks or desserts. I had to attract attention to one of the girls to ask for coffee and the bill to be served at the same time. I asked for 2 flat white coffees, we got a coffee more reminding cappucino and no bill. Coffee was served on a table where still dirty dishes were present post main course, empty water glassess and empty proseco glassess. Nothing was cleared up. We finished coffeess and I went to the counter to pay. I had to wait for a print out, paid and then I heard from the waitress "that now I can go". No manners whatsoever. I do not recommend this place.
August 2022 by L C
Where to start... Staff were untrained. They were all young, clearly hadn't been there that long & didn't really know what they were doing. They also lacked manners. And there was no one senior to supervise.We'd paid for afternoon tea as part of a package deal with the spa (I recommend the spa), one of the staff asked us without a preamble if we wanted the bill! No: "how was your afternoon tea?, Everything ok?" He walked straight up to the table & asked us if we wanted the bill. Another staff also said to us: "Well you can just leave then" after she'd asked us if we wanted anything else. The staff were very unprofessional.The cups were also dirty.The food was ok. Standard afternoon tea. The profiteroles were different & stood out. The variety of teas available was refreshing.I definitely won't be going back.
June 2022 by MadMummy77
Such a beautiful hotel and tranquil surroundings. Visited here in June. Would highly recommend a stay here. Will definately be back
June 2022 by angelamN3206UE
Friendly staff. Breakfast buffet offers a variety of foods including eggs, meats, fruits, and pastries.
June 2022 by Voyager282850
The food was buffet style and was good. There was only one morning where I found a hair in my eggs (and no it wasn't mine since I have short hair and it was very long). They did remove the pan the eggs were in, but I'm not sure if they made fresh eggs or just picked the hair out and brought the container back out. The staff was always friendly and accommodating.
April 2022 by snowflakefoot
We were sat on time for our afternoon tea booking but it was over 40 minutes before our orders for tea arrived. Our food took even longer. You get one cup per tea pot and need to ask for more but trying to flag down the waitstaff is difficult as there is often no one in the room. They didn?t provide us with milk for our tea. We had to ask for that and so that was another five minutes of waiting. We asked twice for water for the table and never got it. I guess the water glasses on the table were just for decoration. We asked one member of staff for more tea and some water. He said yes. Then promptly disappeared and never came back. We had to ask another member of staff and that took another long time before our second cups of tea arrived. Food itself was fine but the scones were small.
January 2022 by Richard Blakey
Brilliant Afternoon Tea.
August 2021 by Bobbie M
Afternoon tea was lovely and very nicely presented. Definitely recommend the Pomegranate tea infusion. Breakfast is varied and plentiful. Staff friendly.
January 2021 by Craig Cockburn
Portions a bit small and bland for the price and dishes not very visually appealing.
November 2020 by BrianP449
great breakfast set us up for the day, nothing was to much trouble for the staff. Even with them wearing mask you could feel their smile .