March 2024 by louis deay
Staff outstanding & excellent knowledge about their jobs.
February 2024 by Angus Dugg
The most thorough eye test I have ever had. Excellent and very helpful conscientious staff and an altogether very pleasant experience. Thank you.
February 2024 by Robert Martin
Highly recommend vision express in Tesco Kilmarnock.staff were excellent 100%.
November 2023 by karen armour
Staff were great and I need glasses for the first time and they made it easy on me
November 2023 by Ian Rankine
Perfect customer service from the staff. Resolved an issue with my frames very quickly
November 2023 by Lynne
Staff all professional and quick to put you at ease. Very informative, with all procedures they carry out.Would highly recommend Vision Express Kilmarnock ?
October 2023 by Ian
I have been going to Tesco since 2014 for all our glasses. We are not going back anymore as the first pair of glasses fell apart quite quickly, the lens fell out of the frame. The other reason is that the lenses on both my glasses and my wife's glasses are for the first time made from plastic, not glass as always been before. I bought 2 pairs of Barbour frames and my wife purchased 2 pairs of designer frames, we paid about £600 ish for 4 pairs, neither of us like the plastic lenses and the Barbour glasses are poor quality. in all the years of buying glasses this is the first time a pair of glasses have broken. I think it's poor quality at expensive prices, the plastic lenses say it all IMHO. If we had been told about the lenses being made from plastic, neither of us would have placed an order. Neither of us are going back.
August 2023 by david connell
Great service staff were lovely and helpful always a smile can't do enough for you
August 2023 by Rob Black
I turned up without an appointment, later in the afternoon. with (for me) a major irritation which I believed was something in my eye. Although with all appointments fully booked, the optician managed to squeeze me in and removed the foreign body. I have only the highest praise for this service. I can thoroughly recommend this branch and the optician in question
August 2023 by Gemma Walsh
Great service very friendly helpful staff. Would highly recommend.
May 2023 by Fiona Stokes
I came in today to have my eye test done at the store and was really pleased with the service. My appointment was at 9am and was asked to arrive for 08.50am, which I did. I was a little worried about this because the lights were off so I thought it was closed but the team were just opening up and dealt with me straight away. I went through to the pre-checks area of the store, where the lady carried out a few tests. This involved one machine where a puff of air goes to each eye, another machine where images of your eye are taken (REALLY bright flash of light!) and a final machine where you look at a dot then say how many other dots you see around it Flashing up in intervals. I'm a bit of a panicker so I was concerned about the last one as I've never had that one before and felt like I was sitting a test (what if I get the number of dots wrong!!) but actually it was totally fine and very quick. During these tests the lady kept me updated about what each test was, what would happen etc and was very reassuring. She asked me some questions about my overall sight etc and was really thorough.After this, I was seen very quickly by the optician, Kirsty, who was amazing! Very reassuring and helpful, really knew what she was doing with the different lenses (I've had tests before where I've had a LOT of different lenses put in before they finally decide that the ones I have are OK- I've often felt in the past that I was "settling" for OK vision rather than getting the perfect prescription.) I was really pleased with the eye test and it was pretty quick.Kirsty advised that my distance vision had changed a bit and my close vision had changed quite a lot. I knew this already so was happy to know that this was being confirmed and could be "fixed". Kirsty discussed varifocals with me and I told her my concerns about them.I was worried I wouldn't get on with them - Don't worry Fiona, we do a 100 day guarantee and if you really can't use them we will make you new single vision lenses under the guarantee, no problem!. Amazing! I did also say I was anxious about them because I was worried about looking through the wrong part and either falling downstairs or crashing into a lamp post - and this is where the AMAZING service score comes in - Kirsty told me they had DEMO varifocals!!! Ones that I could try out in store to see how they would work - like taking your specs for a test drive. I was SO impressed by this so I tried them out and it made such a massive difference, both in terms of my anxiety over what they would be like and in my actual vision when wearing them to look at my phone or writing. I was really, really impressed by this and if I hadn't had that opportunity I would have stayed with single vision lenses.I then went through and chose some frames and discussed the varifocal options with the lady in the store. I chose the mid-range varifocal lenses (there are 3 different types but basically the more they cost the more of the lense is varifocal) - the mid price range also included anti-glare coating which I had planned to get anyway so that was good. There is quite a bit price difference between the 3 lense types so this is something you need to bear in mind, but if you factor in the lens coating that does make a difference.I also got a pair of prescription single vision sunglasses as I Iike them for summer driving.Finally, glasses should be ready in about 7 to 10 days.I did spend quite a bit for my glasses today, but I definitely could have had cheaper options and the lady who assisted made sure I got the best out of the deals available.Overall a brilliant experience and I would highly recommend this optician.
March 2023 by Catherine Mcghee
After having bad virus, my eye became bloodshot and swollen. As I have glaucoma I was concerned.Vision Express were so helpful, and saw me without appointment.Given good check over and assured nothing sinister to worry about.Much appreciated and impressed by staff
December 2022 by Christine Burns
Best eye test I've had for many a year. Lovely staff, slick modern equipment, very thorough. Great choice of frames. Innovative new payment plan available too. Would recommend to anyone!
November 2022 by Charlie Ferguson
Mellisa and Scott made my first appointment since the pandemic wonderful. Both very professional and very attentive members in store, couldn?t thank them enough by the end of my visit. 10/10
November 2022 by Mike Ainslie
Always friendly and helpful. Very good glasses, reasonably priced and great customer service.What more do you want?
