August 2023 by moonraker57
Stayed here for four nights on a Shearing coach tour. Was worried that it would be a dodgy hotel chosen because it was cheap. However it was a cracking hotel. We arrived late due to traffic , after dumping our bags we went to a nice room reserved for our party. The evening meal had good choices and the three course meal was excellent. What made our stay so good was the lovely staff , without exception they were happy, helpful and kind. Our room was lovely and clean, spacious . The only thing that I would have liked was a small fridge. The buffet breakfast was very good , something for all. The morning staff were as excellent as the evening shift. All in all I would recommend the hotel.
August 2023 by Bunnymanor1
Firstly the staff. The (un-planned) late night book-in was smooth and welcoming. Housekeeping girls were all lovely, very pleasant and hard-working. Our room was spacious, clean, comfortable and well maintained. The shower was excellent with almost instant hot water. Buffet style breakfast was very good and the evening meals delicious. I would highly recommend this hotel as a base for visiting nearby towns, cities and attractions.
August 2023 by johnmT1445EW
My son and I chose the Park Hotel as a base for a few days' driving around the south western region of Scotland. Everything about our stay was excellent. The hotel is very modern and the rooms were spacious, immaculately clean and well-serviced. The breakfasts were delicious and all of the staff were attentive and helpful. We took advantage of the very large, free car park and the overall price was reasonable. I would definitely recommend the Park Hotel for any stay in the Ayrshire part of Scotland.
July 2023 by gj20056
Probably the best hotel in Kilmarnock. The rooms were spacious, although a bit hot for me, and no way of controlling the temperature. At least the window opened. Floorboards a bit squeaky, for those underneath.
June 2023 by lindapP6848EQ
First impression lovely. Mattress very poor. Service in Blue Restaurant was terrible, being advised fish would take 40 mins. After asking for black pepper and a glass of water twice, these were received 10 mins later. In fact the only thing that arrived within a minute was the bill. Another table got up an left due to delay. Would imagine the restaurant would improve with an older manager/manageress - staff so laid back they were horizontal. Credit where credit is due the food was really good.
June 2023 by linskitours
Stayed 2 nights for a wedding nearby. Good welcome with warning and advice about the 10k run on the Sunday we needed to leave. That all went very smoothly. Good parking. Quiet for a central area. Efficient breakfast service. Large room with comfortable bed. Only a pity our floor was so creaky; but that?s a small glitch. We have already recommended it to local friends as good to use for their son?s wedding in 2024. We did not eat here apart from breakfast.
May 2023 by C3096MBsandrad
I stayed at the Park for 4 nites in April '23 the room was very nice, clean & comfortable. I ate breakfast in my room it was excellent & delivered right on time. The cafe & restaurant staff are so friendly. Restaurant food is very good and priced right. Lindsay is a waitress in the restaurant she was so kind & helped me with my phone! Also Robert at front desk reception & Daniel the Porter (both overnite shift) were so nice to chat with as I work a similar shift. Housekeeping staff very nice as well. I'll return for a stay on my next visit.
May 2023 by HPTR55
Myself and friends had a lovely lunch at The Pavilion within the Park Hotel. Warm greeting when we arrived, shown to a table beside the windows. Really good lunch menu, food was very good with decent portions. We had baked potato, toasted panini and soup. Also had tea and some cakes. Excellent service and fairly priced. A great place for friends or family to meet up and enjoy good food.
May 2023 by Pologardensotogrande
Food and service amazing as usual. Disappointed in quality of wine. Ordered glass of Sauvignon Blanc and had to send it back, corked. Replacement wasn?t much better?. Quality of food has really improved recently and staff always so nice.
March 2023 by Stewart668
I?ve just returned from a great 3 night stay at The Park Hotel. Service in all areas is excellent. Food in the Blues Restaurant and Pavilion Bar is very tasty, well presented and reasonably priced. The rooms are very spacious and clean. I found the rooms to be dated but everything worked well. I commend the management and staff for running a great hotel and I will definitely stay here again when visiting Kilmarnock.
February 2023 by PaulChristinew
Was able to check in early which was appreciated after a long journey. Check in was quick and friendly, our room was amazing especially a view of rugby park(Home of Kilmarnock) everything in the bedroom was spot on and very clean, we even had bathrobe/slippers. The pavilion bar was very good, friendly staff and quick service. we actually ate twice in the Blues restaurant both times was good, the food was excellent that good I even had the fish and chips twice. However on the Sunday night visit I was told off like a 5 year old child for swearing once during my conversation (yes swearing in a restaurant or anywhere is wrong) I believe 100% it could have been handled better than shouting across a restaurant at me especially when we had a guest with us. (Duty manger was excellent when we complained about how we were spoken to). Our accommodation included breakfast which was again very good, but as new guests I think it would have been nice to inform us about the cold buffet being included. Because of the weather being really bad that weekend we spent most of our time in the hotel which was very enjoyable. Check out was good, we had actually forgot de-icer but fortunately a young member of staff who was only walking past reception overhead our request for the nearest shop offered us his, I believe his name was Michael, Overall we really enjoyed our weekend that much we stopped an extra night and have rebooked again in March. Well done to all the staff (obviously apart from the young waitress working Sunday night in the blues restaurant) give yourself a pat on the back.
February 2023 by HelenLytham
This was a thoroughly enjoyable experience from signing in to checking out. A large car park next to the entrance is helpful. The staff are warm and efficient, from an assistant manager scraping the ice off my car to restaurant staff who listened to my dietary needs. Breakfast was well cooked and tasty. The room was large and well equipped. My only down side was the mattress needed a topper for my old bones- but I?ll bring my own another time as I am already planning to return to this excellent hotel.
January 2023 by Explore536661
Have just experienced the best hotel stay in a long time, excellent stay/ excellent staff ( friendliest ) , rooms spot on, restaurant meal 5/5, . Would recommend to all. Paul/ Linda, Ross/Liz,
January 2023 by christinemF7479KS
I was presently surprised when we sat down to have breakfast. The choices for a cooked breakfast were a large breakfast or a wee breakfast. When Dominic came over I asked if I could have 2 of the items off of the large breakfast instead of the full breakfast! His reply was ?you can have whatever you want! Just tell me!? Such a nice change as most hotels are so strict over the breakfast. So I had a lovely breakfast every morning of our 5 day stay! Exactly what I needed! And what I asked for! And very tasty! Was a very pleasant stay and all of the staff were all very accommodating and chatty. The room was larger than a standard hotel room and the maid service was very good! PS too many Killie fans in the Bar ?????
January 2023 by mariey239
Phoned to book the restaurant at the Park Hotel. We were asked what restaurant we wanted and said The Blues one. We were told no need to book just come on in. Drove 25 minutes to get there, stood like a pair of lemmings for ages only for the young waitress to say "we close in five minutes, you should have booked". We told her what we were told and she asked if we spoke to the restaurant or the reception. Told her it shouldn't matter as it is one and the same. My husband phoned the number again on the website and got the receptionist who also said we should have booked. When I went to complain at reception she could hardly be bothered to look at me. When I said I wanted to complain she never even looked up. Definitely not a good experience.
