February 2024 by Ez2rMbR
I was emailed 30 minutes before closing to inform me my kilt hire was late being returned. I quickly got to the shop 10 minutes after closing and was greeted harshly by all 3 members of staff. I had to pay £15 for being 12 minutes late, and at the checkout the manager didn?t say thanks for me at least running a mile to get it in the correct day. But actually went on for 5 minutes in front of the other staff members how I am such a bad customer and have ruined all of their days for being 12 minutes after closing?I have never felt so awkward and offended in all my life. Especially by people in their own business and profession to a customer that hasn?t done anything wrong.I will never be returning.
February 2024 by Captain GrogGut
Their website offered a range of tartans and outfits. I decided to visit the store to get more info and book. The 2 male staff in store were not interested in either assisting me in the booking nor keen to answer any of my questions. I felt as if I was disturbing their quiet day! The outfit that I selected on their webstore did not exist... I stated their website allows selection and booking to which I had to then 'prove' this on my phone. The assistant was then more interested in discussing another booking with a female member of staff rather than dealing with my issue. The female member of staff then stated "the website is outdated and needs upgrading!"At this point I realised I was talking to a brick wall.With an inability to assist genuine customers and a website that offers non existent products means this family will be searching elsewhere for the wedding parties outfits.
February 2024 by M S
Shocking levels of service, lazy and disinterested female senior member of staff. Beyond rude on the phone too, thoroughly condescending and belligerently unhelpful.Avoid at all costs, there are much better options in Inverness where quality, cost and in particular service are astronomically superior with customers actually valued for their business.
January 2024 by ludmila
Warm welcome, very nice little museumKilt workshop closed (due to holidays) but still interesting to see
September 2023 by Kathy Minassian
My daughter sent this wonderful parcel to me from Scotland to Australia, what a wonderful surprise.A Tartan knee rug and delish looking fudge.
September 2023 by Marsha Van Wyngarden
Went on looking for my clan connection/tartan. They were more than helpful and could tell me exactly what I was looking for. Amazing staff.
June 2023 by A S
very sharp practice with deliberate misleading outdoor sign for the full outfit hire cost for £39.95 when actual cost is £79.95 even for just kilt and Jacket nothing else needed then failure to tell u that hire is from 12 noon when booked a friday wedding @ 1pm ( but say u can have all weekend though not needed )so when go to collect at 09.30am want another £15 even though they cannot hire it to anyone else shocking rip off definately a way to give Scots / highlanders a bad name first and last time using this place. nothing like being ripped of first thing in morning best use any other hire shop apart from this one.
May 2023 by Ames ?TheGoogleReviewer? PA
Helpful, beautiful highland items.
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[email protected]January 2023 by David Donton
Nice and good.
November 2022 by Abi W
Hired kilts for my children to wear to their grandparents wedding. 4 weeks before the wedding the groom (my dad, their granda) sadly had a stroke. I phoned and asked if a refund was possible but was only offered a credit note. Not sure what they?d expect a local to use a £140 credit note on.I originally cancelled the hire the day I phoned about the refund but then phoned back a couple of hours later and asked them to keep my reservation.Thankfully my dad has been making a great recovery and the ceremony was still able to go ahead so I?m glad I kept the reservation.Fast forward to the day of collecting the kilts. My partner arrived a bit early for collection so was told to come back at 12. He waited around for an hour then went back at 12 and was told the kilt hire had been cancelled by myself. I?m not sure why they couldn?t have told him this when he went in an hour earlier. He had all receipts etc with him which should have been checked.The manager was extremely condescending. ?Well I never got that message that you were keeping the hire? she kept repeating on the phone to me and saying it with such an attitude. It was all handled so unprofessionally. They still made the kilts up for us which I appreciate but got one of the jacket sizes wrong which was too late to change by the time the kilts made it home to our house.I will never purchase anything from this shop again. The customer service was awful all round.
October 2022 by Aodhàn Crawford
tha dualchas an seo. What a great experience I wear a variety of Kilts depending on if I am dancing, reenacting or going to a formal event and this is the place to go. Prices are extremely reasonable, Pauline and Donald were extremely knowledgeable and professional when assisting us with our purchases you can take pride in what they do. Really had a great experience here and I am so grateful we stopped by. The museum was not open when we went by so this review is for the store alone. Will be making sure to stop by this specific location anytime I'm in the area hoping to see their friendly faces. Really keen eye and fantastic sense of humor.
August 2022 by Damien
Beautiful shop and interesting museum paid £1 per person but it doesn't worth to pay more as you'll be proposed to watch an useless movie with an horrible old and broken screen with plenty of white stains that don't allow you to watch clearly. (see the attached photos)
August 2022 by gerrit van der goot
Tried to get a refund of something I just bought 2 hours before. Apparently they can only give a voucher or an exchange. Worst service I?ve ever had. I felt not taken seriously when the whole staff was just standing uncomfortably while I was trying to explain that their ?solution? wasn?t working for me.Definitely don?t recommend, since they are not very customer oriented.
June 2022 by Gill Wilson
My husband paid £530 for a Harris tweed suit at this shop last week and they had the nerve to ask for 30p for a carrier to carry it in!
