December 2023 by Paul Davison
Non-existent aftersales service. Not interested once you have paid. Missed a cupboard floor as the fitters didn't have the piece. One year and about a dozen calls made, promises given then broken, still nothing. I will not use again.
November 2023 by lindsey bonnar
Two contractors who came to do work on my kitchen flooring asked to borrow my hoover as their hoover wasn?t put back in their van,I agreed and let them use my hoover only for them to break my shark hoover wand, they apologised offered to try and glue it back together and before they left, they apologised again, and when my letting company tried to investigate the company said that their two contractors had said that I already told them it was broken. Which is lie.They didn?t press the button to release the latch system and broke the latch.Why would I let them use the hoover if it was broken?So not only did they break my Property they also lied about it.
September 2023 by Laura King
Excellent products however would never use the fitting service again and unfortunately their lack of service lets them down especially if you have an issue
July 2023 by Scott Air
This should have been a 5-star review as at first sales team great job very helpful the boys who laid the floor great but the after service shocking had a couple of small issues they promised to fix but didn't have phoned and never been phoned back emailed lots of time with no reply so what should read good company excellent service actually reads don't use this company because if anything wrong they won't fix such a shame
July 2023 by Katriona Beaton
Steven was very helpful and accommodatingThe carpet is down and looking amazing.
July 2022 by Keith Borthwick
Colin was the man happy wife happy life
June 2022 by Barbara Graham
Thank you Gavin and Tara for your kind generosity in donating a red carpet for the P7 leavers at Hilton Primary. Kids had a great night and enjoyed all the pictures and selfies taken on the red carpet. It made their day
June 2022 by Brenda Meehan
Good choice, great customer service, very helpful.
May 2022 by Barney MacAskill
Excellent service. I would highly recommend them.
December 2021 by Teresa Kerr
So happy great quality, very friendly and welcoming, delighted with my new vinyl i just got. THANK YOU!
December 2021 by Roddy Urquhart
Good range of floor covering and helpful staff
October 2021 by Olivia Letten
I have recently had carpet and vinyl laid by Gavin MacDonald flooring throughout our new 3 bedroom home and I'm delighted with the whole service.I had both Tara and Steven help with choosing flooring, coming out and measuring, pricing and organising the fitting.I had the tightest deadline from moving out of one home to the other and both Tara and Steven had endless patience, gave great advice and took all the stress out of organising this for me. They went over and above to make sure all was fitted in time for me.I would highly recommend Gavin MacDonald flooring. They have a fab new showroom and a wide selection of different flooring options to choose from.The team have great product knowledge and felt they gave good honest opinions on the products.Thank you for a positive, stress free experience.
September 2021 by Olivia Letten
I have recently had carpet and vinyl laid by MacDonald flooring throughout our new 3 bedroom home and I'm delighted with the whole service.
August 2021 by cara mac
Where to start..... firstly, I was given a day for my flooring to arrive and be laid, I had to take the day off to be home for it and it didn't arrive.Then after a phone call they arrived a couple of days later with one out of the three floors I was expecting. Unfortunately, I had chosen a pattern lino and it was laid in the wrong direction and squint. This was despite them sending someone out who had previously asked me which direction I want it in etc.....why ask if you're just going to do something else. I had purchased 4 door bars, although only received three and actually required 5!The two carpets came on different days again, so in total 4 days off for three floors to arrive. Each time promising to bring the door bars, but nothing. Finally the last carpet we had to change our colour choice on and basically accept something we didn't want in a similar colour and a thinner carpet as they said they now couldn't get the carpet we had ordered and paid for.Just an absolute disaster of a company.The owner came into my house after several complaints and argued with me about how in his opinion the patterned floor looks better the way it is. Nothing was rectified. The floor should have been parallel to the main focus of our kitchen, the Rayburn, and it is actually squint off the Rayburn and unfortunately it grabs your attention as soon as anyone walks in.I have not replaced it yet as we bought an old house requiring a lot of work but will have to come back to it. So many people have commented on it and I make sure they know it was Gavin MacDonald flooring that laid it that way, against what I had asked for. They don't care, they're just happy they got our money.
March 2021 by Elaine Haines
Very helpful, patient staff.great amount of stock, prices well good. Back showroom lacking in light to see colouring on carpets properly, otherwise brilliant. Definitely recommend to it here. Now looking forward to having new carpeting put down in dining room