Ridiculously slow staff, no facilities for business customers. They have three serving windows and never more than 2 open, mostly only one when there are always several staff through the back laughing and joking. Terrible customer service.
January 2023
Was I. Hamilton branch today and staff were very friendly. Ewan who served us was exceptional. He was kind and attentive and is a credit to the bank. I will recommend this branch to others. Thank you Ewan for your kindness and good service.
July 2021
They need to have more tellers on duty so that customers can transact much quicker at the present time . It is not the fault of the staff who do their best under current conditions to provide a serviceQuite concerned about the rebrand to Virgin Money. i.e their money makeover letter received today starts with Hi Mr&... read full comment