March 2024 by Gordon MacKenzie
Booked an appointment online for 16:10pm and arrived early only to be left sitting without explanation till 16:52pm . It seemed like we had to keep asking for information and nobody was in a position to indicate how long we would have to wait! Explanation was that it?s a rolling appointment system , so it?s just unfortunate you need to wait,,, or come back ?,,,, don?t book me in if you can?t keep to a booking time ?. Hopeless .
March 2024 by Cheryl Anderson
First time visiting the Rutherglen branch. Staff very helpful and welcoming. Great advice on glasses. I was served by Sofia Khan who was amazing and offered a great discount on my new glasses for my wedding! Thank you so much. Made my day!
March 2024 by Ken Coulter
Disappointed. Not by the actual eye test which was excellent ... but felt the rest of the customer experience was unprofessional, judgemental and uncaring
February 2024 by Zeenat Shaikh
Excellent customer service. All the girls were lovely in helping us choose glasses for me and my family. Special mention to Juveria and Kashifa for giving accurate and valuable suggestions throughout the time we were there. Definitely one of the best Specsavers stores if one is looking for customer centric service
February 2024 by James Mckenna
Would just pass right by . I will be in future!!!
February 2024 by donald mcleod
During my porifiral eye test today the lady tecnision had a bad cold. The test lasted half an hour and during the hole test she was coughing over me without covering her mouth. I have health problems so I try to avoid colds and COVID. I expressed my concern to the manager afterwards as I thought an employee with a cold or COVID should at least have been wearing a mask. She did not seem to comprehend the importance of virus control. Simply told me they do not wear masks anymore. I will not be back to Rutherglen Specsavers. Just hope I don't get COVID or a cold as a result of my visit.
February 2024 by Pauline Lang
I don't know what's happened to specsavers in Rutherglen but it's definitely changed with staff etc, so unfriendly and just overall not interested don't think I will be back
February 2024 by Claire Preece
Friendly staff
January 2024 by Greg
I'm very pleased with my classes.Optician was very good friendly staff and good service thanks very much.
January 2024 by Walter Mcluckie
I Would have liked glass in lenses think lenses are plastic too easy scratched but fit OK ?
December 2023 by Hanane tahraoui
Specsaver supervisor making things very hard to deal with small repair. just to repare the glasses she didn't even look at them ,she said I had to bring my daughter, my daughter was unwell and wasn't able to come she didn't want to repair them unless she saw my daughter which is very unprofessional ( glasgow fort)
December 2023 by craig patrick
Unimpressed. Despite turning up on time was taken late for appointment. Concerned about GDPR issues with personal details discussed at reception. Fragmented service. After eye test told assistance would be provided to select frames. Was looking to get new frames. Hung around for 10 minutes then just left. Seems understaffed, phone ringing out. Looks like a change of ownership. I'll be looking to move opticians as customer care & service is lacking.
November 2023 by Marie Mac
I went to the store on Saturday 4th November. It was busy, I was taken quite quickly to do the first part of my eye examination with a young lass with tattoos, she was very helpful. However the rest of my time there was not pleasant, I was in for 2 hours and was exhausted trailing up and down stairs looking for specs, with a we girl who just did not get what I was looking for. I ended up leaving with no glasses, I?m not sure what will happen now, but definitely won?t be back to Rutherglen. Should have said the optometrist was very thorough.
October 2023 by Innes Ross
Very helpful and patient. Understood my unsureness of vari focals and made me aware of the different types. Very helpful.
October 2023 by Franco
Ill never be back. Would give zero stars if i could regarding my experience in this shop