January 2024 by Margaret
Lovely selection of sofas entered but didnt buy
January 2024 by Harry Chapple
Staff very attentive. Helpful showing us different settees we liked. Great selection in store.
December 2023 by Andrew Lawrence
As far as Sofa's go,this is a place that looks into the future.They have Sofa's that are way classier than most other similar Stores.If you have a bit excess cash,then this is the place for you
October 2023 by Kirstyn Inglis
Beware the rip off car parking fees!!! Visited Sofology wanting to buy a sofa, and visited 2 other stores too .. had a coffee at Costa... more than 3 weeks later I have got a £60 fine!!! First and last time I will ever go to Sofology! It should be written all over the place that you will get a fine after a certain time, and certainly you should get a warning before entering into each shop "have you over stayed " however many hours you are allowed to stay. All these shops at Abbotsinch Retail park surely know about this rip off. Shame on you all.
September 2023 by Owen Murphy
Excellent customer service from Shelley and Amar(I think this was his name)! My partner and I were the last ones in the store and they were friendly and approachable and very helpful, going above and beyond as my partner lost her phone and they politely helped her find it even after closing time, they managed to make a stressful and embarassing moment(awkward timing haha) into a pleasant customer experience.
September 2023 by Peggy
The worst customer service ever. My delivery time slot was cancelled just an hour before the scheduled time and even worse they didn't take any responsibility for that. I don't reccommond Sofology to anyone at all.
July 2023 by Avril Simpson
Was looked after when looking for Suite. Everything explained well without being overbearing.
April 2023 by Kell Bell
I visited this store on Saturday April 22nd to find staff stood together whispering and watching customers in an incredibly unapproachable manner. A disinterested and abrupt female member of staff finally approached... unfriendly tone, poor attitude, unprofessional. Overall unpleasant experience. We promptly left and bought next door where the service was welcoming, professional and informative. If I managed this store, I'd be horrified to find my team conducting themselves in such a repellant way on a busy Saturday.
April 2023 by Kelburne63
My partner and I went in today to look at sofas. Within a few minutes of entering and looking at the display pieces I noticed a younger staff member talking to her manager and pointing at us ( which they didn't do to any other customers in the store). The manager proceeded to circle around us looking at us through the cut outs in the walls before following us from behind. The younger member of staff didn't interact with us when we walked past instead continued to talk to their mates. We left straight away after getting profiled for no reason.We went next door to Dfs and bought a sofa as intended with no issues.Will never buy from Sofology Paisley again after this interaction!
March 2023 by James Macpherson
My partner and I went in today to look at sofas. Within a few minutes of entering and looking at the display pieces I noticed a younger staff member talking to her manager and pointing at us ( which they didn't do to any other customers in the store). The manager proceeded to circle around us looking at us through the cut outs in the walls before following us from behind. The younger member of staff didn't interact with us when we walked past instead continued to talk to their mates. We left straight away after getting profiled for no reason.We went next door to Dfs and bought a sofa as intended with no issues.Will never buy from Sofology Paisley again after this interaction!
January 2023 by Robert Watson
Well Wher you start damaged sofa on delivery so early stages yet awaiting reply which we never got.. told they contact us they never!.. failed to deliver the cushions but managed to deliver a damaged sofa which was spotted 5mins.. as the delivery team left!.. still can't get through to soeak to anyone!.Head office be best level!
December 2022 by murray white
Had sofas from here before. Very nice quality and style. Good value. Intrest free payment available. Returned and bought a new sofa. Great, helpful and not pushing staff. Loads of space and selection in store.
December 2022 by Hannah Elliott
Disgusting customer service. Ordered a sofa in September and was told it would be a 3 to 6 week delivery. The date has been pushed back multiple times, after it was pushed back again to the 12th December I spoke to an advisor via the phone who assured me that she would make sure our order was available by the 12th and if not she would call and speak to us. Yesterday came and went and now the date has been changed to 15th January after being guaranteed Christmas delivery. Now tried to call customer services and during a conversation the advisor hung up because I wasn't happy with the generic answer of "the date it shows will be the latest date". Until you change it again?! She hung up. Never ordering with sofology again and would never recommend them to anyone.
December 2022 by Hannah Clark
Disgusting customer service. Ordered a sofa in September and was told it would be a 3 to 6 week delivery. The date has been pushed back multiple times, after it was pushed back again to the 12th December I spoke to an advisor via the phone who assured me that she would make sure our order was available by the 12th and if not she would call and speak to us. Yesterday came and went and now the date has been changed to 15th January after being guaranteed Christmas delivery. Now tried to call customer services and during a conversation the advisor hung up because I wasn't happy with the generic answer of "the date it shows will be the latest date". Until you change it again?! She hung up. Never ordering with sofology again and would never recommend them to anyone.
November 2022 by Robert Paisley
Well Wher you start damaged sofa on delivery so early stages yet awaiting reply which we never got.. told they contact us they never!.. failed to deliver the cushions but managed to deliver a damaged sofa which was spotted 5mins.. as the delivery team left!.. still can't get through to soeak to anyone!.Head office be best level!