February 2024 by Claire Brockett
Visited the Buchanan Galleries store on 15/1/24 to return some items that were purchased online. When I asked the assistant the total of the refund, I was rudely told to "look at the receipt". Similar attitude when I enquired about using a credit voucher. I'm from overseas so a polite explanation of the refund/credit voucher process would have been appreciated. Awful customer service.
January 2024 by Marco Romeo Abarth
A shop with tons of options and offers! Unique objects of excellent quality, with great taste! A very nice place! However, I underline the limitation of the dressing rooms. In short, in reality there were more dressing rooms but they were closed, I don't know why, forming a queue of customers to try on the items to buy! This is a point of attention that the administration cannot miss! Customers must feel comfortable in all spaces of your stores! It is not appropriate to make us wait to try on clothing items! Thank you!
January 2024 by Abeera Baig
Visited the outlet today and one of the staff members Muhammad was great at helping me finding the right jacket! Great customer service and very polite staff ?
November 2023 by Sharon Mccormick
I went in looking for a jumper i had saw online. It was supposed to be in stock in the store but i couldnt see it. A lovely sales assistant went looking for it and then when she couldnt fund it went to check the stock room. I wasnt expecting her to find it but she came back down with one. This is what i call customer service and i will be recommending Next to friends.
February 2023 by Nick Ward
They never had a shirt I was looking for in a certain size, but fortunately their staff member Bo was able to contact their warehouse, and have the size I was looking for delivered to their Braehead store. Really friendly & helpful staff, thanks for going above and beyond.
January 2023 by Molly Clark
Aidan was friendly and very helpful
January 2023 by Sen Sen Lin Quan
I always had a great experience with the NEXT store in Edinburgh at the St James quarter. However, it wasn't the case in this store as the customer service was terrible. On the 31st December 2022, I was served by a very rude girl (Carley)- that was her name. I was waiting to be served and when it was my turn, she rolled her eyes and was very aggressive in her approach. When asked whether that particular size was available- I was told to go check the internet. I was also told the same by her male colleague with who she was busy chatting with. Clearly they were not doing their job properly and does not care about their customers. As an asian customer, I clearly do not feel welcome in this store so I left. From this experience, I would give 0 stars if I could and I do not recommend anyone to shop there.
December 2022 by Peter Lyons
Nice selection of clothes and accessories.
October 2022 by Liam Hamilton
Every time I go to this store I get charged a higher price than what is on the tag. In most recent instance it was only two pounds which I've only now noticed when I got home. Last time it was 50 and I noticed right away.It also feels more like a social club for staff who continue chats rather than serve customers. Will not bother coming back, I don't want to keep inconveniencing the staff by interrupting their conversations.
August 2022 by John Mclean
Clean & tidy changing rooms, prices not crazy expensive & stock in my sizes ?. What's not to like.
May 2022 by Bill B
I usually like next style of clothing. However, I recently went shopping for a suit here and was left disappointed with the selection of styles and sizes. When I found a suit that I liked they didn't have my size.
October 2021 by Gilbert Liddell
This store doesn?t open when it advertises it opens
June 2019 by Tracey Borden
Great customer service. Thank you for being accessible to wheelchair users. Helpful young girl who could not be more kinder when serving and showing me around.
January 2019 by Nan Ross
Sane old clothes only in different colours
January 2019 by Ayden Murray
It's a clothes shop ¯\_(?)_/¯
