March 2024 by T J
How do they think the food they serve in the cafe is acceptable? ?
February 2024 by Kathryn Ross
Big thanks to the lovely staff member who let me charge my phone up when I had a flat battery in my car and my phone was also flat - yikes ! Could have been a disaster. Really appreciated how nice and understanding she was. THANK YOU !
February 2024 by Dorothy Murray
Visited the cafe recently and it was absolutely filthy. None of the tables had been cleared and in order to get a table you had to clear it yourself. Not the standard you would expect from M and S.
February 2024 by Graham Montgomery
Superb as usual
February 2024 by Bobby Brown
M&S food top tier can not be beaten always have said and always will say it?s the best in quality in regards to supermarkets! However today for the first time In my life I?ve experienced bad service absolutely shocking behaviour and attitude from one of the actual managers!As always like legit one / twice a week I?m in this store for food shopping and tbh it?s always my 80 year old gran doing the spending. Always around £80 plus as we all know M&S is pretty expensive but the food is worth it I guess.Anyway my rant get ready for a novel here I must apologise so as always do scan and shop like I do every single time always much easier and never had any issues. I?ve just scanned an ITEM on my phone some cheesy croquettes put it in my bag in the trolley full of M&S stuff and this worker a manager may I add gives me a growl and looked at me putting the item in the bag as though I?m just helping myself. He then goes to look right in my bag which has a pack of chicken and some grapes. Instantly I know right away what this idiot is thinking his discretion skills were poor he then looks back at me. At this point for the first time in my life I?m like oh my god I feel like a shoplifter and have just basically been accused. Do I look dodgey right now ? Omg am I giving off dodgey vibes. I?m in a pair of shorts and a running top and no offence ain?t your typical shoplifter look alike. Well Clearly this guy thinks so or is getting bad vibes. (Which are way off) Anyway I then spot him looking at me again and now I?m like am I being paranoid? am I ? Don?t notice him again must but usually that gut feeling is always right. Anyway continue with the shop and get to the self scans to transfer over, now my grans got me stressed her contactless isn?t working at first trying to sort the shopping get myself sorted and well well what do we have here who?s beside me but this guy again now I know for a fact he?s like oh has he scanned all his stuff. Doesn?t say anything not a Word not one single thing like ?oh did you manage to scan all your stuff? you ok like the usual stuff you do I worked in retail as management for years all throughout uni I know how it works. simply glances and goes away now again I?m thinking am I being paranoid what?s wrong with me time spent working in Retail has left me thinking like this. Leave the tills go to the door my gran starts fixing her shopping here comes the manager guy again may I add this little creepy looking guy & has the audacity to think I?m not scanning stuff. He goes did you use scan and shop at this point my anxiety starts kicking in I wish It hadn?t as I would have loved to have said something anyway a pleasant yes and I looked at him in disbelief ?can I see your receipt? My RECEIPT as though I?m stealing, yes go ahead now I couldn?t help death stare him as I said this and although I did love the look on his face when he noticed all the shopping was all there now his attitude was appalling not even a sorry I had to check which he could have checked at the till when I transfer it over. So he obviously was adamant in his head I had not scanned items because when I worked in retail you only ever stopped someone if you knew or had clear suspicion of them taking stuff. Now I dunno what this guy thought I hadn?t scanned but an apology would have been nice.I wish I had said so many things to him but as I said my anxiety which I?ve not had in ages starts kicking in felt like I was going to take a heart attack wanted to just leave tbh was kicking in. Got back to my car and I couldn?t let it slide had to go back in and I will admit the girl manager was lovely and so was the colleague I spoke to but as I expected the whole he?s doing his job speech we have the right to ask to check scan and shop ( yeah at the till) don?t wait until I?m walking out the door and approach me like I?m a shoplifter which obvs people are looking making me feel like one. Honestly I swear to god l?m so disappointed and conflicted about using scan and shop in here again I actually don?t even want to use this M&S again
January 2024 by Michael Brennan
Nice cafe, serving good quality food. The tills are almost always busy, but your food is normally ready within minutes of you sitting down.The Eggs Benedict and Eggs Royale were superb!
December 2023 by K Small
The most helpful staff and good selection of clothing etc.Kirsty and Jenny were particularly helpful taking time out of their busy day to assist my wife and I solve the M&S App conundrum !!!Thanks. Kenny & Moira Small
November 2023 by Liz
What?s happened to the cafe? No breakfast items at 11.30 and this was the ? toast? and bacon served up. Better presentation at a snack van. Think I?ll be giving it a miss from now on.
November 2023 by Bill Wilson
Bought a suit took it home, and found a shoplifting tag on the jacket. I now have the inconvenience of having to go back to the store to have the tag removed, this was after a colleague had asked him if all the tags had been removed. Not pleased!!
October 2023 by Guy_Incognito
Absolutely superb coffee. I will ask what they use next time i'm in so i can buy some to drink at home. Lovely selection of amazing cakes too. Defo a great place to stop in for a break and a spot of lunch, coffee & a cake.
October 2023 by Eric
A horrible experience, didn't have an item I was after, left shop, and was approached by an Man who said he was a M&S security guard, who asked me to return to the store, when he assaulted me, to the fact my arm was still sore Two days later. I've not returned to the shop! Mistaken identity, I was told.
August 2023 by Annmarie Walker
Unfortunately the cafe was being very poorly managed. Young staff were doing their best but being so few didn't know what do first for the best. Tables full of used crockery, we were charged for a cream tea only to be given butter as they had no jam. When a manager arrived instead of assigning staff she just flapped around asking them what they were doing. Customers queing agreed the young staff were under so much pressure with no guidance / support.
August 2023 by SynnX
Needed help looking for my my sons school shirts today, this lovely lady amy on the top floor was such a great help in doing so she was so helpful she gave me a list of options on how to get them and she got me last size i needed, wonderful girl
August 2023 by Vikas Jain
Very huge store in Glasgow Fort shopping Center. Huge parking and big shopping center.Good collection inside this store and . There is restaurant also on top. There are all the section in this store including men, women, kids home etc. worth to visit if you want to go somewhere big m&s in glasgow.
June 2023 by fiona usher
Staff absolutely amazing and very cheerful, nothing a bother to them, couple of youngsters but we all had to learn, use this cafe often and would definitely recommend, girl called Stacey, she?s lovely always smiling x keep up the good work team