November 2022 by Linda Martin
Jamie at the store was excellent and explained everything when we were looking for a new mattress.
May 2022 by Peter Elliott
Friendly and knowledgeable staff. We got exactly what we went in for with no hassle.
January 2022 by Ann Allman
Welcoming store, friendly staff with good product knowledge, good selection. Only negative is the time I have to wait for a delivery slot as none available at the weekend. My delivery date is 14th Feb and the item is in stock now!! The recycling fee I think is a bit high at £45.00.
January 2022 by McCaff
Great experience today at the Falkirk store, we left extremely happy with our purchase of a new king size bed. I must give special mention to Neil, he was superb, a real asset to Bensons, he was detailed, professional and courteous. Thank you . Eric and Fiona.
January 2022 by Ron McNab
Excellent service with delivery as promised and we were regularly updated.. Only downside as the early time of the delivery (7:45 a.m.) with a confirmatory phone call 30 minutes before then which wasn't ideal for us.
January 2022 by Jean Gray
The friendly helpful and very patient service I recieved was first class. I never felt pushed or hurried.. what a great informative experience this was
January 2022 by Beth Gardner
Friendliness of staff, helpful and knowledgeable. Weren't pushy gave me time to think about my purchase.
November 2021 by Iain Morrison
Firstly, down to your sales man, Jamie. He was tremendous. A gentleman and true professional. He had the perfect balance of being patient and helpful. He also knew his beds, answered all our questions, listened and directed us to recommended beds. We expected to be shopping around many stores to find the right one, but BFBs were the first and last. Our bed arrived today and we absolutely love it.
July 2021 by Diane Jonker
Great delivery. In the end, the bed was a bit too big so it had to be forced a bit which caused a little damage to the walls and the bed but not enough to be worrying :). Next time, I?ll make sure to check the size that is possible to get around the corners of the stairways.
July 2021 by F17XY
The delivery itself was excellent but I would not recommend Bensons due to the service we received from the Falkirk Store and in particular the totally unprofessional attitude of the manager who we had need to contact when we had a query regarding our order. It was obvious that he was an impatient person and bad mannered who more or less told us to go away and stop disturbing him. He told us that if we had any further queries we should not darken his door again but use the customer service team as he had enough of us! We were merely asking why our invoice showed a charge for building our new bed when we had agreement that this fee would be waived. We have told many of our friends about our experience and we know of at least one family who decided not to proceed with their order and go elsewhere.
July 2021 by Craig B
The team sending out the notifications for the delivery timescales should really check the performance of the delivery team. The team delivering were well ahead of schedule, and credit to them, they shuffled things around to accommodate the timescale I had been given.
July 2019 by Paul Austin
We were given outstanding customer service, The staff here were friendly and took the time to know what we were looking for even gave us advice which was very helpful. There is a wide selection here to suit everyone and with the staff's help we found one to suit us perfectly. Time wasn't an issue and staff weren't pushy just let you know they were on hand to help and done so perfectly. We would highly recommend.
May 2019 by james cairns
Too expensive
February 2019 by GarethS-119
Bed damaged Bed coasters etc stuck inside bed frame as delivery drivers said bags have burst Manager can?t help as he is only in sales not customer service !!!Nearly £2000 on a bed that looks like it?s a £200 bed with fabric all stretched and sagging Should be given 50% refund not 10%
November 2018 by Scott Mcisaac
Top class customer service