February 2024 by Craig
The staff here are always helpful when I pick up my medication :)
December 2023 by Stewart Marshall
Worst pharmacy in lochend possibly the world. A very poor example of the chain store "Well" They never have enough staff. Sometimes not even a pharmacist in store to do life critical prescriptions. I've seen customers leaving in tears dew to them not getting there heart medication. What a shambles!!!
October 2023 by Natalia Stachura
Difficult to get them over the phone, trying to reach pharmacy since week now, no one?s is picking up the phone. Disappointed.
October 2023 by Kim Short
Takes days for prescription to be ready and that's if they have it in stock.
September 2023 by Dennis Whelan
I have always had good service from Lochend Pharmacy. Staff are always polite & friendly.
August 2023 by Adina Gheorghe
Best pharmacy
July 2023 by James Collins
Staff working well under tremendous pressure.
June 2023 by james scott
Staff are excellent and very attentive ,sorting out problems there and then .
June 2023 by Lili Grosserova
Uhm... not only they never have the prescriptions ready for days, the staff is rude and very unhelpful, especially the middle-aged bald man in facemask. I've been told to call today to ask whether the prescription is ready and they HUNG UP on me. Three times! And the forth time they just let it ring. What the hell?When they don't have the prescription ready, they don't offer a solution. An old (80+) lady was there yesterday showing the middle-aged man that she ordered four things and he just said they had only two things in the system and stood there silently. Like, okay, maybe tell her what to do? He also always asks people what a prescription is and when they can't tell him (cause like they obviously have trouble remembering) he gets impatient and annoyed. If this wasn't my closest pharmacy, I'd definitely go elsewhere. I actually might do that either way.
May 2023 by John Letham
Very unproffesional, they don't answer the phone. They cut you off!!!! The staff are obviously very badly trained.
February 2023 by Cristina
Very rude , one blond short hair with glasses , my father in law is with terminal cancer and according to her he should go to pick up the prescription for 1 month (heavy bottles ....etc ) she was luck of her colleague brunnete tall very nice and helpful..... the management should take into consideration more customersevice training . She should lern to treat well people indiferent of ethnicity or status and to be nice and polite !! !!! So she was very rude- management please take action !!!!!!( eg: customer service training ) she needs to understand that people don't come there for fun .!!! Thank you and i hope i,will receive a response on this !
November 2022 by Maria Nicol
Had a problem with prescription via GP but everyone in this Pharmacy went above and beyond to help and sorted out eventually, all the girls and Pharmacist where brilliant.
November 2022 by Maureen Pow
There used to be some problems but now is a completely different experience the staff are so helpful and courteous and very helpful nothing is to much trouble to them well done on your customer service keep up the good work you are a credit to well
August 2022 by Joyce Ramage
Every two months I have the same difficulty, I can?t get through on the phone to order my repeat prescription, I have often had to resort to buying my medication online so that I don?t run out, there has to be an easier less frustrating way of doing this
October 2021 by Natalie Forsyth
Horrible customer service they way they speak to you is a joke and if they would stop flicking there hair and playing with phones. Don't give the right medication was suppose to be on a weekly prescription but they gave then out great if your suicidal go there!!!!!
