November 2023 by Joanna Coull
Very friendly and experienced staff.
October 2023 by Kasia Nab
If I could give the branch 0 stars I would.Totally unprofessional advisor. Booked an appointment, lady called Julie was totally unprepared.She did not follow the protocol, was rude and condescending. She asked me what was nature of my problem, she was stopping me halfway way through saying that this is not the issue that she will be dealing with. The appointment has been booked by one of the higher up departments of TSB. Julie did not even check the notes before being dismissive.She was rude and had zero customer service skills. She was making unappropriated comments what made me feel extremely uncomfortable.
October 2023 by Kamil Rypula
Well I can say only one thing - All good here, First class service.
May 2023 by Heather Arnott
Really appreciated that a Save Well account was recommended and now receiving a lot more interest. Think it was Brian that suggested a meeting saying I could have my money in an account that was better suited, great service
April 2023 by Gaz Milnes
Was in the bank with a friend. He managed to get what was needed doing. Staff helped him. So all good
January 2023 by James Guldberg
Shocking service only 1 person serves while all the other staff just stand and do nothing
October 2022 by Gosia G
Nice staff for a chatter but incompetent. I planned my visit to tsb as it takes really long to get there due to the road works. I asked for a specific money transfer with a reference. Everything seem to be good at the counter but once I returned home and checked my online account they obviously forgot (or ignored my enquiry) and I didn't get what I asked for. So upsetting. My visit and time was for nothing. I definitely prefer Hannover branch, the staff there don't ask private questions by the counter, they are nice but focused and professional. I can not say it about Leitwalk branch.
October 2022 by Turk Teesha
My fiancé tried to add me to his account multiple times without success. TSB kept telling us they needed certain requisites for my proof of address, then we'd show up with what they asked for and it was never good enough. They did this to us over and over for weeks while failing to come across as apolgetic or reassuring. The final straw was rejecting a letter of recommendation because my middle name wasn't included--they claimed everyone in the UK knows 'full name' means first, middle, and last, though the person who wrote the letter clearly didn't know that and neither did my fiancé. The last woman who turned us down seemed displeased to see us again, and I could tell things weren't going well before she even took a look at the proof of address documents, as she had a cold and unfriendly demeanor from the get-go. I got into it a bit with her when she turned us down again and asked if she was anti-foreigner or anti-American, at which point we were told my fiancé's account would be closed and were asked to leave.
October 2022 by Beardog 5000
TSB (all branches) won't accept coins on Saturday...
May 2022 by Lauris Peskops
Been with the bank for almost 10 years, there's been ups and downs however recently found staff to be super helpful. What initially came up as an banking app error, was quickly and easily resolved by Julie and customer assistant at the Leith Branch! Thanks again!
January 2022 by Paulina paula
Why don't you have real working hours ??? I am writing here that you are open. Did I come or I what ??? I kissed the door handle !!!!
November 2021 by Fliqyy
I've been with this bank for more than 20 years and can safely say that every year it gets worse? the staff are rude at best and aggressive at worst!To the point on telling you when and at what time they would prefer to give you your OWN MONEY AT!!!!!! YES SERIOUSLYAND WHEN YOU COME IN AFTER THAT TIME THEY PROCEED TO HARRASS YOU FOR NOT COMING BEFORE HANDIT'S UTTERLY DISGUSTING BEHAVIOUR FOR A 50 SOMETHING YEAR OLD WOMAN.
September 2021 by Scott Ellis
Why is the bank closed can't get answer from no one
June 2021 by Kenneth Millar (Kenny)
Staff are brilliant even when its busy someone will come out behind the desk and talk to customer's to make the line go quicker
March 2021 by Angel Angelov
servicing this bank is not good at all and withdrawing my money and they made me a racketeer I think I need to change this bank to transfer elsewherefor 2000 pounds, but they made a reference to me with rockets for an hour and a half
