February 2024 by Good Girl
I went today. Staff was very rude. The lady at the cashier. I said thanks but she not even care or anything. Staff love to chat with each other .
February 2024 by David Soden
Never seen staff so rude and not wanting to help a customer. No wonder the shop is empty. The manger of this store needs to review himself if he thinks he is a good manger
February 2024 by zack cruise
Rude staff?need an employement update or this branch is going out of busines?
February 2024 by R A
Great selection of football boots! Best in Edinburgh
February 2024 by Asian Haggis
Awful store
January 2024 by Doru Farcas
Only cash !!!!
January 2024 by Snowflake
Usual sports rubbish found everywhere
December 2023 by Beth Woodford
Not sure how it's not a legal requirement to disclose that the shop doesn't offer refunds (exchange or store credit only). Bought a few items to try on at home and obviously now am out of pocket for the things that don't fit.
December 2023 by Georgie Gee
Sizable shop with loads in! Didn't like the rude guy working for Game in store though.
November 2023 by Andrii Savchenko
I advise the owner to teach the staff how to work with clients: they cannot explain and show where to try on clothes, they are not friendly and indifferent.
November 2023 by Will
Paid £60-70 on shoes only to realise they gave us the wrong size, we went to see if we could get a refund, the staff gave us a very hard time and went to look at the CCTV in case of fraud. (We had the receipt, original box and the shoes of course.)Also some more little things for y?all to know about the store manager! The store manager accused us of fraud (they saw us on CCTV buying the shoes).Store manager, you have no sense of responsibility. Note!: They refused to give us their name, only the staff number.DO NOT BUY FROM THIS SPORTS DIRECT!
October 2023 by Susannah Farrugia
Extremely rude ladyI asked if I can try on shoes and she told me to go away and sit somewhere. After waiting a while for her to come she said we soon close so I have to be at the till paying in 10 minutes time (it was 20 mins to closing time) but I knew exactly what I wanted so I knew I won't be slow so I told her not a problem I will be quick (I was out of the shop in the span of a bit less than 10 mins aka 5:50 in fact). When she found my shoes in my size she slammed them in front of me on the chair.I mean she probably was having a bad day, or maybe staff are underpaid and overworked, at the end of the day the staff aren't happy and nor are the customers.
October 2023 by Roger
Definitely not coming back to Edinburgh's (Princess Street) shop after dealing with an unprofessional shop manager who didn't mind being rude and argumentative to me and my wife in front of other customers. This person obviously needs some elementary customer service training and to be taught that being the shop manager doesn't give you the right to mistreat customers.
October 2023 by Simona Soggiu
Change your staff! ABSOLUTELY RUDE. I'm working too in the customer service and I've never been frustrated or rude with NO ONE!!!!And many many times I've been in this store and always the staff has been really rude. If they don't like the job just change! It's better for your customers....Very very disappointed and I can say and see not just me!!
October 2023 by sergio hoyas
If was nice,only by the staff,that was almost alone in a shut area.He was very helpful and patience,with all the customer.While in the till were more staff.Aniway and so happy with my walking shous and l love Sport direct.