March 2024 by Michael Blaney
Hi post office staff are really helpfulWhen l was doing money gram they really helped me get it done and the main man is great
March 2024 by - ??Willyees?? -
Great customer service from a smiling guy at the post office counter
March 2024 by Leonardo Gandini
If you want to deal with the rudest and unhelpful people look no further than this place!!
February 2024 by Pip Roberts
One of the male clerks at this post office was horribly impolite, so much so that I chose to post elsewhere. No wonder Royal Mail is going downhill with men like this working for them. Really no need for that imperiousness.
February 2024 by Laura Grassato
Very kind staff
February 2024 by Katie Bhanja
Twice now I have encountered a very rude lady working at this post office. The first time I was practically scolded like a child for them losing my parcel. I told her it could be under two different surnames (one which I haven?t used in over 5 years) and gave her three forms of ID. with the two different surnames, turns out the sender wrote my old surname. This, according to the lady at the post office, was my fault?! Today I go in again and have the unfortunate chance of seeing her where I am yet again scolded for leaving without my receipt. This is despite her being silent the entire transaction and gesturing that the transaction was over. She went on to say ?where do you think you?re going? when I turn away before going on to scold me again, I am an adult and a customer and should be treated as such. I work in customer service. I understand it can be frustrating but there is absolutely no excuse for treating people who are just trying to go about their day like this, I couldn?t imagine acting this way. It?s a real shame because everyone else who works here is really kind and helpful, but on the off chance you should bump into this woman she will completely ruin your experience. I think someone needs to have a sit down with her to discuss manners and her attitude problem as it brings a real embarrassment to what is, without her, a great post office.
January 2024 by Matthew
Im editing my review after your pompous sarcastic reply (from owner) I will give you constructive! That your female staff was rude, snappy, and impatient. Wearing a man's hat looking like you have just jumped out your bed ungroomed looking scruffy is pretty scary. don't you think? Looking smart should be essential when working in the public sector? No uniform. No name badge moody behaviour that is unacceptable! Are you planning to take responsibility? So get off your high horse and start paying up for professional skilled staff, who take pride in themself's, their job, and how they represent your company, stop being blinded with arrogance, and at least provide standard service to public, just read your online reviews there many many unsatisfied customers experiences. so open your eyes.As senior lecturer in the university across from the post office, I went in to do my errands during my lunch break. Don't really want to call her a lady she was scary and rude. Won't be coming backI'm sorry
December 2023 by MANDY
Most horribly unprofessional service, got served by asian/foreign accent woman. Talking over me and inpatient, just moved into the area. I hope I don't have the pleasure to see her again, tried to complain to the manager got told its hus wife, I rest my case, walked away looking to give business to another local post office
December 2023 by Tracey McDonald
Really good staff, so friendly and helpful.
November 2023 by Absent
The dudes know what there doing. Fast service
November 2023 by Chandana Vemuri
I worked in this place for 2 days in the last week. I have already had 1 yr experience in complete post office day to day transactions. Basically he hadn't taught me anything. He insists to give expensive option to customer, which I ususally don't do. Some times the postage value is higher than the price of the item, which customer wants to send. There was nothing good, they saw stupids in customers. I worked for 2 full days.. he didn't paid me anything.. please be aware if anybody wants to work there..
October 2023 by Reba Martin
This is the best post office! Everyone there is overwhelmingly kind, helpful, patient, respectful, friendly, and professional. The best experience I have had at a Post Office in Edinburgh, and yet to find a Post Office anywhere else that is even half as good!!
May 2023 by Y. Kamer
Use DHL instead! Sent a letter to Europe with their fastest service. Was told it would arrive in 3 days, it has been a week and the letter has not been delivered. Shame.Reply to owner: Kind sir, I paid for 3 day delivery, 7 days on it's still not delivered. And you are telling me I should have bought your next day service ? I'm not asking you for a solution here, I am warning others against doing business with you.
May 2023 by Christopher Wedderburn
Staff are friendly, hard-working, and helpful.One suggestion to assist customers is to detail collection times from Forrest Road Post Office on this Google Maps entry; the Royal Mail website is terrible - and I know they are independent of post offices. Using Google Maps - if only with an ?official photo? to present this info - will assist & encourage local customers.
May 2023 by Kat K
Got cheated there. Man at Post counter claimed he's only allowed to exchange old Bank of England notes for Euros, not for new £ notes and gave me an exchange rate that was about 20% off. Only found out when I went to the post office at Waverley Mall.
