August 2023 by Damian Mc Grane
Barry was absolutely fantastic. He was so caring and considerate in my currency exchange. He went above and beyond with his level of service. A gentleman and a scholar.
August 2023 by Lisa D
Rude and abrasive staff, very poor service. Early in the morning and not at all busy so no excuse for it.
August 2023 by Magaret Finch
Fantastic service from a lovely lady today called Lorna who helped me with renewing my passport. Friendly and so efficient. Nice to get old fashioned service with a smile.
August 2023 by Benafia Ouassim
Rubbish, they lost my parcel with 300£ value , i payed 200£ for international delivery, when i came back to ask about my order, the staff was shouting on me and she said i will ask Secuirty to remove you , i was shocked , what a customer service horrible ?
July 2023 by Iain Haxton
My wife and I did a digital check and send for our new passports. My application photo was rejected. My wife asked if another photo could sent and was initially told "they didn't take photos there" and that I should go to Timsons. Luckily another member staff said they did do photos but not corrective ones. This has involved me in trip to Dalkieth for a approved photo and another trip into town for a refund. The point of check and send is to avoid hassle. Make sure the photo is ok yourself.
July 2023 by Kuvinn Mallar
We sent our luggage?s back to our home country and it arrived safe and sound. Even better, one day before the ETA. Donna at the postal helped us a lot, very friendly and kind.We used ParcelForce Worldwide.
May 2023 by Obie Komie
Sorry to see there's more than a few negative reviews on this site. I've always found the staff polite. The only downside is that it's always very busy but I guess that's down to it being in the city centre
April 2023 by momina
rude staff especially the old blonde lady, was replying so passive aggressively to any questions asked and you would think it?s because she had a long day but nope this was 10am in the morning. The staff seemed to be rude to most customers around. poor service
March 2023 by Daniel López
Rude staff. Specifically an old blonde woman. They don't listen to you and they yell at you. The manager instead of helping worsens the situation. Zero customer service.
February 2023 by Lewis Copland
Sent my old passport for renewal ? aided by a very friendly and helpful staff member (young brunette). A week later, the branch proceeded to lose my passport, then when I asked them about it, the manager on duty was very rude and apathetic, shifted all the blame to Royal Mail despite my lost passport being THEIR error. Human errors happen, I get it ? but do NOT shift the blame on to somebody else then shrug your shoulders when I ask for solutions or next steps.
January 2023 by Martyna Szelagowska
On 7th of December I?ve sent many letters and small packages with little Christmas gifts to my family members in Poland. I paid £60 for it. The shipping itself exceeded the value of the items shipped, but the cashier assured me that the parcels would arrive by Christmas, so that was the most important thing for me. Meanwhile, almost a month has passed, and not only parcels, but also ordinary letters have not reached their addressees. I will be going to the post office in September for next Christmas.
December 2022 by Stephen Ramsay
Staff are very rude, raise their voice to customers and often lie about available services to get out of doing any work. Opening times are not to be trusted as they just close with no notice, sometimes for a couple of hours but sometimes for the whole day. Staff even sometimes make veiled threats when customers call them out for not understanding the service they are meant to offer. Always slow service- there might be only 1 person in front if you but you?d still be waiting upwards of 10 minutes, in spite of there being 3 staff sat at the tills.
December 2022 by Arash Fayyaz
zero star !As I understand, They lost our document! No response from support team ! Nothing but only empty words!I?m very upset and disappointed!they are careless; They caused us financial loss and ruined our plans!
December 2022 by Laura A.
Really positive experience, as the staff was really helpful and made it easy for us when dealing with paperwork we needed to send.
December 2022 by David Lownie
i was in this post office 22nd December aia would like to thank Donna for all her help I havy Dyslexia and she helped me with renewing a Driving Liscence thanks again a cheery and helpfuul young lady
