July 2023 by Aly Brown
Good shop. Nice clothes for all the family. Prices for clothing and shoes are reasonable as quality is normally good. Didn't have girls coats when I was in. Some for boys though.Some of the furniture I feel is overpriced for the quality. A lot of it is fake wood. Some looks a good fake and worth a bit more, but a lot just looks cheap to me.
July 2023 by Abdul Wasy
Would be great if collectoon waiting time is reduced
June 2023 by Google user
Good shop. Nice clothes for all the family. Prices for clothing and shoes are reasonable as quality is normally good. Didn't have girls coats when I was in. Some for boys though.\\nSome of the furniture I feel is overpriced for the quality. A lot of it is fake wood. Some looks a good fake and worth a bit more, but a lot just looks cheap to me.
April 2023 by bob ?Florida bob? peter
Next at Straiton good shop to walk around. And lovely coffee shop with lovely views over the Ponteland hills .
December 2022 by Elaine Fyfe
Next Straiton you should be proud of your staff. Two lovely ladies helped me with a couch I bought this morning. They carried it out and put it in my car. Can?t thank them enough.?
December 2022 by Morris Dixon
Great service in the men's section. Thank you for your help
August 2022 by R J
Order number...w198664 ...paid £150 ..took off from work waited all day never went out the house because delivery was coming but never received the mirror bad customer Service really sadI thought Next was better this .. Wasted my day ...
March 2022 by Reuben Matthews
Went into the Straiton store today with the intention to purchase a sofa. Waited for a bit to get someone, when I did I asked for a measuring tape which the ginger haired lady give me, however didn?t offer any help at all. I then went to seek help, I felt like I was a bit of a nuisance asking a question before what I would classify a big enough purchase. More or less told buy it now or it will sell anyway not that bothered. The sofa had one cushion at the arm, I asked the lady should there not be another cushion, she said no it only comes with one, I thought that was rather bizarre. I asked her could she clarify this, she came back and reported no it only has one she checked the brochure and online (I know she never bothered as she went to the back of the store chatting to another two members of staff and just walked back) and said no it doesn?t come with another one. Fair enough, so I said I?ll have a think, music to her ears she?s got rid of me. I went to the car looked the sofa online next Hogan corner sofa (comes with two corner cushions) I went in asked could I deal with someone else, got Patrick the manager, a bit more helpful not much better, again he made me feel like I?m a pain asking questions, said to me look mate the sofa will be sold this weekend take it or leave it. I asked about the second cushion, the same ginger lassie came over they only have one cushion I?ve checked the brochure and online for you already. Ahh ok could I see the brochure please? The lassie got flustered showed it too me, ooo would you look at the it comes with two cushions she was then flustered rolled her eyes to the manager (about me) for being caught out telling lies just to sell the sofa, she told me I could get another one made for £50 I said could you not arrange this instead of me having to pay, she replied no, after telling me she could, could only hold the sofa for 24 hours as it was needing out the shop due to a big delivery happening on Monday, told me it was £30 to get delivered give me a delivery number to call it was £100. In fairness the only decent thing Patrick done was agreed to wrap the sofa up as I am getting work done to my flat and didn?t want it covered in dust albeit this was a bit of a pain as well. I walked out of the shop, very deflated, felt I was a pest asking simple questions and felt I wasn?t worthy of shooing in next to purchase their furniture.Very disappointed and if there was a zero for appalling customer service that?s how I would rate it, either this lassie doesn?t know her job or is quite happy to tell customers barefaced lies to get a sale and not so much as an apology.
January 2022 by Epic Gamer
This next store is by far one of the best ones I have been in! Clothes for women, men & kids! A great home section from furniture, accessories, lighting, bathroom & kitchen ware! Also a Costa in store which is great as you need a break from shopping as stow is large
December 2021 by Daniel Cairns
We had a great experience, staff were really helpful, welcoming and friendly.Kudos to Sophie who was amazing and all of the above.
July 2021 by Christine Gordon
This is how the collect&return point looks like now. You will need to book your collection appointment, the link for it will be in the order confirmation email.
July 2021 by Hilary Mackenzie
This is the most efficient shop I go to. During pandemic shopping on line was easy, returns were simpleand totally uncomplicated, within minutes you got email and message to let you know money would be back in your account. A shop totally on the ball with great staff, helpful and efficient.
November 2020 by Felicity Rodner
The home store has a nice variety of furniture and accessories. Bright, cheerful display. Coffee shop. Good for children?s clothes. Adult clothing is practical, washable, great for work. Sizes tend to the skinny, not so much choice for the less thin, which is a lot of us!
November 2018 by Andy Stewart
Great quality clothing, consistently good design, with something for everyone. This time around we were shopping for a new born baby clothing present. We really like their kids clothes in particular and it's such a large department it's like a shop within a shop. Staff are very helpful and service is excellent.
September 2018 by Robert Bravesmith
Ordered a coffee table in store. Delivery did not arrive on the date arranged and Next did not even bother to call to explain why. Spent all of the following afternoon trying to speak to someone who could help me on the phone, but just got passed from department to department. Still waiting for them to sort out this mess. DON'T ORDER FROM THIS TERRIBLE COMPANY!
