March 2024 by Kyle McMorrine
Booked a tyre replacement and front wheel alignment. Tyre replaced fine, however stated they couldn't carry out the alignment on the same day. Re-booked for the following week, however on attending, once again they said they couldn't carry out the alignment, and cancelled my booking. Still to receive a refund days later. Poor customer service.
March 2024 by Norman Burns
Needed an emergency repair late afternoon 9th March and thankfully a) they were open and b) they could help. Basically went above and beyond the call of duty and got me on my way with a fixed car. Can't thank them enough for the outstanding customer service. Thoroughly recommended.
March 2024 by Paul Nicolson
Quoted 2 days to fix a puncture ! Total joke , went elsewhere.
March 2024 by David McMoag
BEWARE ALERT ALARM .MY NAME IS DAVID JONES .DO not use these people, took my car in for a free repairs inspection .Told me they had road tested it and it was nothing serious.Had track rod done and tracking done .They assured me it had been road tested and that was all that was wrong with the car .Two hours later i got a call, it was now the wheel bearing and the brakes and that they could not have known as the car was to dangerous to drive before the work was done, this after claiming they had road tested it.I am refusing to pay as i would have never wasted money getting minor repairs done had they been honest .Also now it is the gearbox , guess what ?They don't do gearboxes .They wanted me to pay for work knowning all along the gear box was leaking .I am now trying to deal with the Head office but that is not easy to even get a reply .Then after leaving a bad review I got an email from trust pilot .A Chantelle from halfords claimed to want to talk to me. D.Jones to Chantelle you claim to reach out about this review to discuss it further withbut the link you left is to book an MOT.IF you where a real person and not an automated response then you would know my name is not D.McCoag it is David Jones. Halfords at sighthill have my full number and email .Also your head office has them .Halfords are being obtuse claming they want to help when they refuse to invoice me and cant even get my name correct, it is also impossible to get the email address of the autocentre complaints or customer services. I repeat do not take your car to Halfords David Jones car reg SJZ 9334 Held hostage at Halfords auto centre Sighthill Edinburgh Called their Head office yesterday was assured that i would get a respnse that day .Never happened.DO NOT USE THESE PEOPLE THEY WHERE FINED£47000 FOR FAILING TO PICK UP FAULTS AT THEIR BRISTOL GARAGE Now its a Sophie claming she wants to help leaving an email address that does not work .Halfords you have my phone number and email contact me do not leave responses under my review .you are fooling no one with your obvious automated response.Hi people just an update after eight days halfords head office contacted me to say they have sent my complaint to the manager at sighthill for him to investigate himself .( he is the one who lied about the track rod hanging of the car and nothing else was wrong and then it was definetly the wheel bearing)I never thought anyone could make Donald Trump look good )Halfords have managed the impossible
February 2024 by Rebecca Gomes
Absolute legends at this garage, just about to head out on holidays and they helped us with a new tyre and a dodgy break. Couldn?t have been more helpful, in and out in not even 30 minutes. Helpful and friendly - thanks so much Steven and Co! 10+ stars ??
February 2024 by Deborah Higgins
Great service
January 2024 by debra Montgomery
Hi experienced difficulties fitting my new wipers pn my car poped into halfords autocentre at Sighthill in Edinburgh what a fantastic bunch of lads couldn't be more
December 2023 by Federica
I went to this workshop to carry out the annual MOT (having included it in my premium subscription on Halfords).Unfortunately the outcome was negative, so I decided to entrust them with the repairs necessary to pass the test (replace windshield wiper pump and replace brake hose). The urgent jobs listed in the certificate were just these, so two days later I left them the my car and after three days I went to collect it paying a total of 340pounds; after saying goodbye to them, I start to get into my car when I notice that on the windshield in front of the driver's side there is a 10cm crack in the glass (which absolutely wasn't there before). I immediately called the mechanics who promptly told me that they had already written about this problem on the second certificate issued to me, and thus dismissed me... Without giving me further explanations. Aware of the fact that being Italian I don't speak and don't understand the English language well, they don't give me any other explanation.The damage they caused me and for which they did not take responsibility is equivalent to 650 pounds. I complained to the company who assured me that they would carry out an internal investigation on the matter and today I discover that this investigation was simply asking the employees for their version (which was obviously denied). I ABSOLUTELY DO NOT RECOMMEND THIS WORKSHOP unless you want to pay twice for any other damage they could cause you and which they would wash their hands of. BADConsumer rights equal to ZERO
December 2023 by Kevin Bryson
I booked my car in here as my exhaust was blowing, I dropped it off in the morning and when I collected it in the afternoon I was told that I needed a complete new exhaust system and that they would contact me the next day with a couple of prices. A week later they never got back in touch, so I called them and was told that the manager would call me, never happened. I then took the car to another company and was shown where the exhaust was broken and that it did not need a complete new exhaust system but only the diesel particle filter needed to be replaced. This place used to be very good when it was McConechy?s but this is no longer the case.
November 2023 by Darryl Kane
went for tyre friendly and polite plus tyre was fitted rapid
November 2023 by Tibor Ovari
AvoidOne day the tyre price is 110 the other day is 120 although I asked for the cheapest oneI will contact the local MP
September 2023 by M Khan
Terrible customer service, lady at the reception giving expensive quote for the tyres when in the Halfords website so much cheaperPrevious had problem with the manager couldn't get it resolved
September 2023 by Harry Singh
Booked appointment 2 weeks ago, now saying we don't deal with it... terrible service..
August 2023 by Colin Bruce
Booked in for a service also for them to fit new breaks in the rear. I arrived at the garage to be told oh no we're not going to do a service you will have to book it in next week. I am then told that they are not going to fit the breaks but only going to do a break Check. I asked so I'm supposed to drive around with worn out breaks and the answer was yes until we can fix the pads. Do not use this garage. Since it's become a Halford the service from staff is disgusting and they make you feel like your an inconvenience with bringing your car in to them. Before Halfords took over this used to be a great wee garage but now your only money and they really don't care that you need your car.
July 2023 by Morteza Amjadi
I booked a brake check with them and dropped my car there. I was told that they need to remove all wheels, inspect the condition of brake pads/disks, and measure their thickness. A few hours later, they called me saying that all brake pads/disks should be replaced and quoted around £950 for the job to be done. Once I returned for collection, the car appeared untouched and was parked exactly the way I parked. I was told that I will receive the details of the quote via email by the end of the working day. In the evening, I received a cancellation confirmation of my appointment without any quote or inspection report. A week later, I took my car for MOT elsewhere and MOT passed without any advisories. I do not recommend their service and will never come back to them.
